Normal.dot MISSING - will not re-create: Word 2003 on XP

I have a strange problem with Word. I have set Word - via the Tools-Options-File Locations to store templates in d:\Templates
but when adding macros/modifying toolbars it was apparent the changes were not being made to normal.dot

I deleted Normal.dot assuming it was the problem expecting it to be recreated.

Word starts but the normal.dot is not created or saved in D:\templates - even though the File locations tab says that is where it should be.
I cant find it anywhere else either.

I don't know if its related or not but I have Adobe Acrobat installed which had added  "adobe PDF" and "Acrobat Comments" items to the menu - which I'd rather not have and omnipage has also installed a PDF Create! option which I could do without

any ideas how yo get rid of these - I cant find where they are being added
and how to get normal.dot working properly
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Brian PiercePhotographerAsked:
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Brian PierceConnect With a Mentor PhotographerAuthor Commented:
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Adobe was the culprit.
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skree358Commented:
You won't probably see it unless you have "Show Hidden files" selected in Folder Options>View. Also, make sure that Hide file extensions must be unchecked.
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willcompCommented:
See if this will help (if you haven't already been there):
http://support.microsoft.com/kb/826839
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willcompCommented:
I assume you are referring to Word toolbar items (PDF creation).

Try View --> Toolbars --> Customize
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SysExpertCommented:
Also, you may need to temporarily point windows back to the original directory in order to have the normal.dot recreated.

I hope this helps !
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Brian PiercePhotographerAuthor Commented:
No none of that worked - still no normal.dot file - cant find one anywhere on the system either - very odd !
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skree358Commented:
Try downloading this:
web.mit.edu/athey/www/voice/Normal.dot

And save it to the default location.
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Brian PiercePhotographerAuthor Commented:
Well web.mit.edu/athey/www/voice/Normal.dot  worked for a while - then it reverted back - verry odd

If I delete normal.dot a new one is not created

If I change to toolbar or the default font then when I exit word and then start again the changes are lost. If I create a simple macro, then its gone when I open word again.
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skree358Commented:
Maybe the problem could be with Word itself. You may try doing a repair and see if it works. To repair, just click help, then Detect and Repair.

http://office.microsoft.com/en-us/word/HP052372001033.aspx
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Brian PiercePhotographerAuthor Commented:
I have already tried that - all it did was to mess up outlook and I have to recover my Email !!

I have resorted to removing Adobe Acrobat and have re-inatalled it without any of the Word (or other MS office office plug-ins) and it seems to be OK for the moment - fingers crossed...
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skree358Commented:
Great! So maybe the problem could be linked to Adobe.
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dgage123Commented:
When searching for your Normal.dot, make sure that under "More Advanced Options" that the boxes are checked in front of "Search hidden files and folders" and "Search system folders" (as well as, of course, "Search subfolders").

And, make sure you did what skree358 says to do in the first comment (which is to show hidden files by selecting Tools > Folder Options > View ... and under "Advanced settings:" and then under ""Files and Folders" and then under "Hidden files and folders" ... make sure "Show hidden files and folders" is chosen.

My default location for my Normal.dot is C:\Documents and Settings\ {your name} \Application Data\Microsoft\Templates
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Brian PiercePhotographerAuthor Commented:
dgage123: Yes I, know - it doesn't help - looks increasingly like it was an adobe issue ast it seems to be ok since I removed the Acrobat plug-ins, I'll give it a little longer to be sure.

Why is it that Adobe seems to think you want their stuff to take over your system ??
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