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Normal.dot MISSING - will not re-create: Word 2003 on XP

Posted on 2007-10-09
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Last Modified: 2012-06-27
I have a strange problem with Word. I have set Word - via the Tools-Options-File Locations to store templates in d:\Templates
but when adding macros/modifying toolbars it was apparent the changes were not being made to normal.dot

I deleted Normal.dot assuming it was the problem expecting it to be recreated.

Word starts but the normal.dot is not created or saved in D:\templates - even though the File locations tab says that is where it should be.
I cant find it anywhere else either.

I don't know if its related or not but I have Adobe Acrobat installed which had added  "adobe PDF" and "Acrobat Comments" items to the menu - which I'd rather not have and omnipage has also installed a PDF Create! option which I could do without

any ideas how yo get rid of these - I cant find where they are being added
and how to get normal.dot working properly
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Question by:KCTS
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13 Comments
 
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Expert Comment

by:skree358
ID: 20041118
You won't probably see it unless you have "Show Hidden files" selected in Folder Options>View. Also, make sure that Hide file extensions must be unchecked.
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Expert Comment

by:willcomp
ID: 20041329
See if this will help (if you haven't already been there):
http://support.microsoft.com/kb/826839
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Expert Comment

by:willcomp
ID: 20041394
I assume you are referring to Word toolbar items (PDF creation).

Try View --> Toolbars --> Customize
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Expert Comment

by:SysExpert
ID: 20041567
Also, you may need to temporarily point windows back to the original directory in order to have the normal.dot recreated.

I hope this helps !
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Author Comment

by:KCTS
ID: 20041856
No none of that worked - still no normal.dot file - cant find one anywhere on the system either - very odd !
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Expert Comment

by:skree358
ID: 20041973
Try downloading this:
web.mit.edu/athey/www/voice/Normal.dot

And save it to the default location.
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Author Comment

by:KCTS
ID: 20043129
Well web.mit.edu/athey/www/voice/Normal.dot  worked for a while - then it reverted back - verry odd

If I delete normal.dot a new one is not created

If I change to toolbar or the default font then when I exit word and then start again the changes are lost. If I create a simple macro, then its gone when I open word again.
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by:skree358
ID: 20043359
Maybe the problem could be with Word itself. You may try doing a repair and see if it works. To repair, just click help, then Detect and Repair.

http://office.microsoft.com/en-us/word/HP052372001033.aspx
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by:KCTS
ID: 20044433
I have already tried that - all it did was to mess up outlook and I have to recover my Email !!

I have resorted to removing Adobe Acrobat and have re-inatalled it without any of the Word (or other MS office office plug-ins) and it seems to be OK for the moment - fingers crossed...
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by:skree358
ID: 20044914
Great! So maybe the problem could be linked to Adobe.
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by:dgage123
ID: 20045635
When searching for your Normal.dot, make sure that under "More Advanced Options" that the boxes are checked in front of "Search hidden files and folders" and "Search system folders" (as well as, of course, "Search subfolders").

And, make sure you did what skree358 says to do in the first comment (which is to show hidden files by selecting Tools > Folder Options > View ... and under "Advanced settings:" and then under ""Files and Folders" and then under "Hidden files and folders" ... make sure "Show hidden files and folders" is chosen.

My default location for my Normal.dot is C:\Documents and Settings\ {your name} \Application Data\Microsoft\Templates
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by:KCTS
ID: 20050733
dgage123: Yes I, know - it doesn't help - looks increasingly like it was an adobe issue ast it seems to be ok since I removed the Acrobat plug-ins, I'll give it a little longer to be sure.

Why is it that Adobe seems to think you want their stuff to take over your system ??
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KCTS earned 0 total points
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Adobe was the culprit.
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