My Microsoft Word 2003 keeps crashing and asks to check if I want to restart Word and restore my work.  The report mentions winword.exe

Posted on 2007-10-09
Last Modified: 2009-12-16
Microsoft Word 2003 keeps crashing.  Each crash it asks to check if I want to restart Word and restore my work.  When I view the report all I recognize is a problem with the file called winword.exe.
Question by:kimobrien
    LVL 97

    Accepted Solution

    Greetings kimobrien !

    1. Reset MS Word toolbar template. With Word close, do a search for and rename file. Restart Word and new file will be created. is located in C:/Documents and Settings/<User>/Application Data/Microsoft/Templates folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

    3. Repair MS Word. With Word open, go to Help > Detect and Repair.

    4. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps, war1
    LVL 65

    Expert Comment

    look under start>run>eventvwr.msc>applications, for the winword.exe errors, do they tell any specific module file name?

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Join & Write a Comment

    This collection of functions covers all the normal rounding methods of just about any numeric value.
    PaperPort has a feature called the "Send To Bar". It provides a convenient, drag-and-drop interface for using other installed software, such as Microsoft Office. However, this article shows that the latest Office 2016 apps (installed with an Office …
    The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
    Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now