Get MSN as a Homepage that cannot get corrected. Need help!

Posted on 2007-10-09
Last Modified: 2013-12-06
Hello. My concern is simular to a concern that has aleady been posted here. This involves I can't change the homepage for IE7; it keeps redirecting to [Reference Info in this forum:02.19.2007 at 09:14PM PST, ID: 22400171.] I am having the simular issue. My Internet Explorer 7's homepage has been either hijacked or some setting in some program is prohibiting me in changing the homepage. These are the softwares that I have used to try to combat/correct this: Norton Internet Secuirty 2007, Ad-Aware Pro SE, CounterSpy v.2, Spybot v.1.5, SuperAntiSpyware. The 2 latter ones are free versions. I run a nightly anti-spyware scan with CounterSpy v.2 and also have it running constant active protection on my system. I recall a couple of days ago seeing in my quarantine list 2 Trojan Horses that had something to do with changing homepages. I did not write down the names of these Trojans, but assumed that CounterSpy got them! Done deal! Since yesterday, is when I get this homepage changing.I have ran Norton Internet Security 2007 (which also is active on my system at all times). I did not get any viruses or malware postings. it was all clean. I have run Ad-Aware found several things. They all had a Trac Rating (per Ad-aware) of 3 or posed no threat. I deleted them ALL anyways. CounterSpy also found spyware and I deleted them as well. It had 308 detections to be removed. I removed them as well. I downloaded & ran Spybot 1.5 last night and it found cookie trackers and other little things. Nothing serious.They were deleted too. SuperAntiSpyware (free version), found 12 cookie trackers and 2 ClickSpring spywares. I see that since I have performed these scans, the homepage is still getting changed. Cannot stop the IE 7 page homepage from being  In Internet Options I change to or anything else, and it redirects to after a slight hang as it is loading with following link: I have used BHODemon 2.0 and I disable all the BHO items in the listing giving control over to this application. Still I get MSN as the homepage at times. If I go directly into IE 7 and disable add-ons there and also use BHO Demon, sometimes I get my desired homepage. I notice this even more so after I reboot. When it is working fine, and I as soon as I click on Registry Repair Wizard to run it, I get a message from both Sybot & SuperAntiSpyware that my homepage is being changed to MSN and a request to either accept or decline since they have homepage protection with IE7 (somehow by clicking on Registry Repair Wizard 2007triggers the homepage to change???) If I click decline, both applications keep popping up a window asking me again. If I click accept for both applictions, it stops. However, I get MSN as my unwanted homepage.

 I have tried changing the registry: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main and changing the Start Page value to: http// I immediately get the confirmation from both applications regarding a homepage change. I accept. Then when I go to open IE7, it still "About:blank". Then I think I am getting somewhere. So I go back inot the homepage settings in IE7 and it says, even though it says About:blank in the address bar. Keep changing it to though IE7 settings, closing the browser and after a couple of tries of opening and closing IE7, my homepage shows. In the midst of all this, both Spybot & SuperAntiSpyware ask me about my homepage change. I accept. Now all is good. This is true sometines. Sometimes I get Verizon home page that I want. Sometimes I do not get About:blank and I get MSN. Once I click to open the interactive seem Registry Repair Wizard 2007, I get a message from Spybot & SuperAntiSpyware that my homepage is being changed back to MSN again. I click accept to avoid the continual popups of asking me. Now I am back to MSN.

I have said a lot here to comprehend in first contact. If you have any more questions please reply. Please help me with a solution. I have Windows XP SP2. I am communicating with Opera web browser. There seems to be no effect in Opera with this problem. Everything else on my computer "seems" to be working okay. Please reply ASAP. I have added the report from HijackThis here for your inspection:

Logfile of HijackThis v1.99.1
Scan saved at 10:59:25 AM, on 10/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Intel\IDU\awServ.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Raxco\PerfectDiskRx\PD9Engine.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Raxco\PerfectDiskRx\PerfectDiskRx.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\VisualTaskTips\VisualTaskTips.exe
C:\Program Files\DigiPortal Software\ChoiceMail\ChoiceMail.exe
C:\Program Files\DigiPortal Software\ChoiceMail\ChoiceMail.exe
C:\Program Files\Raxco\PerfectDiskRx\PDCleaner.exe
C:\Program Files\Raxco\PerfectDiskRx\PDState.exe
C:\Program Files\DigiPortal Software\ChoiceMail\CMServer.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DigiPortal Software\ChoiceMail\CMServer.exe
C:\Program Files\Raxco\PerfectDiskRx\PD9Agent.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLSched.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\Opera\Opera.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\e-MAIL\Application Data\Opera\Opera\profile\cache4\temporary_download\hijackthis_sfx.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: TwcToolbarBhoApp Class - {AA1F9DDB-E605-4ba6-81D4-E427DEE012AD} - C:\WINDOWS\system32\TwcToolbarBho.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\WINDOWS\system32\TwcToolbarIe7.dll
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O3 - Toolbar: Copernic Desktop Search 2 - {968631B6-4729-440D-9BF4-251F5593EC9A} - C:\Program Files\Copernic Desktop Search 2\DesktopSearchBand2526.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [PerfectDiskRx] C:\Program Files\Raxco\PerfectDiskRx\PerfectDiskRx.exe /tray /startrun
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [TransBar] C:\Program Files\AKSoftware\TransBar\TransBar.exe /s
O4 - HKCU\..\Run: [VisualTaskTips] C:\Program Files\VisualTaskTips\VisualTaskTips.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ChoiceMail] "C:\Program Files\DigiPortal Software\ChoiceMail\ChoiceMail.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll
O9 - Extra 'Tools' menuitem: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra 'Tools' menuitem: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra button: Verizon Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Add to Local Website Archive - {17388483-9699-44B5-85AC-EB37D24FFC75} - C:\Program Files\Local Website Archive\wsarc_add.exe (file missing) (HKCU)
O9 - Extra button: Start Local Website Archive - {C918245D-A801-4B98-BCB9-11DAB0F6C9BA} - C:\Program Files\Local Website Archive\wsarc.exe (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: vzTCPConfig -
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} ( Configuration Class) -
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) -
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {E5ABEB00-B357-4884-9949-77B2C71A7EE3} (BoardCtl Class) -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AdminWorks Agent X6 (AWService) - OSA Technologies Inc., An Avocent Company - C:\Program Files\Intel\IDU\awServ.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\ATI\Catalyst Media Center\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: PD9Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDiskRx\PD9Engine.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: Choice Mail (svcChoiceMail) - DigiPortal Software, Inc. - C:\Program Files\DigiPortal Software\ChoiceMail\\CMServer.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: WDelMgr20 - Unknown owner - C:\WINDOWS\system32\drivers\WDelMgr20.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

Question by:montecarlo1987
    LVL 26

    Accepted Solution

    From your log, fix the entries that end with this:  (no file)  or (file missing)

    It appears your Symantec install is corrupted. You may want to remove it. See this article:

    Download and run the Norton Removal Tool

    Next, try the steps in this Microsoft article:

    Home page setting changes unexpectedly, or you cannot change your home page setting
    LVL 66

    Expert Comment

    Just real quick....

    Look in Spybot>tools>and see if the option to allow changes to the user home page is enabled.....
    LVL 66

    Expert Comment

    Other than that, log looks clean.....
    LVL 20

    Assisted Solution

    Just a "heads up" here...

    Not to disrespect souseran but one needs to be careful as HJT will incorrectly display "file missing" on some entries that are valid, namely 09's and 023's.

    About (file Missing) and what it means. It doesn't always mean the file is really missing! This is a known bug in HJT.

    You will see (file missing) in some of the lines in different sections. You can only rely on that to be true in the sections for BHOs and Toolbars (02s & 03s)

    When you see (file missing) in other sections, it may really NOT be missing. You will see it in the 09's and the 023s especially. The only time you should fix the (file missing) in those sections is IF AND ONLY IF you see a *bad* file there. Be aware that "fixing" doesn't remove the malware either. It's important to have them manually delete the file as well (plus any other recommended removal methods)


    Are you saying the Symantec install is corrupted because of the "file missing" entries only. Or is there something else that is indicating that?
    LVL 26

    Expert Comment


    Info re the (file missing) duly noted. As to your question:

    "Are you saying the Symantec install is corrupted because of the "file missing" entries only. Or is there something else that is indicating that?"

    It has been my experience that when there are multiple malware applications installed on a PC, *and* a HJT log shows *both* Unknown owner and (file missing) errors for a file from one of the Symantec applications, it means the Symantec installation has gotten corrupted. Generally, when I've come across this, I have had to remove and reinstall the Symantec products.
    LVL 32

    Expert Comment


    Look at the next to last Problem on page.
    LVL 20

    Expert Comment

    Okay that's good to know. I don't touch the Norton/Symantec products with a ten foot pole if I don't have to any more...last one I had was System Works 2003 I think. Turned my PC into a very nice paperweight.

    But good to know when advising others.

    LVL 2

    Assisted Solution

    If you use the S&D teatimer function you could always check the box for remebering the decision to not allowing the change to

    Also if the "Registry Repair Wizard 2007" you mentionend seem to trigger the registry change then it might also be a source to your problem. I have no experiense with the program but alot of these so called registry fixing tools are gateways for spyware.

    The S&D also have a possibilty to lock the host file, IE startpage and IE controlpanel from starting from within. I personaly have all three on for best possible protection. These settings are located by switching to advanced mode in the mode menu. Then going to the tools menu and clicking on IE tweaks.

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