Email responses received in Outlook 2003 and 2007 from Lotus Notes/Domino are missing the response
Posted on 2007-10-09
Problem: Email responses from clients using Lotus Notes are missing the client's response, but have my original message at the bottom.
Here's the scenario in which this happens: I send an email to one of our clients from Outlook via Merak Mail server. The client uses Notes/Domino. They respond to my email, but I do not see the text of their response. All I see in their response is my original email, so it effectively looks like an email from them to them written by me (See example at bottom). However, I can see their response If I log in to the Merak Webmail interface AND I can see their response if I download their email to a Notes client (Notes 654) via POP instead of Outlook. So the text is there, it's just getting deleted or hidden when downloaded to Outlook.
I have all add-ons disabled in Outlook. I've tried disabling MS Word as my email reader & editor. I'm running Sophos AV 6.5.9, but it does not scan email (and just to make sure I disabled all Sophos services and rebooted) . I have no 3rd party security suite installed and both Office and Windows are fully patched. I can duplicate this across 6 systems, 5 of which are running Outlook 2007, 1 running Outlook 2003.
EXAMPLE of response email:
From: %Client Name%
Sent: Monday, October 08, 2007 2:47 PM
To: %My Name%
Subject: Re: How are you?
Hi %Client Name%,
%BODY of Email that I Originally sent to client%