Hotlinks fail in mail readers Outlook express and THunderbird.

Posted on 2007-10-09
Last Modified: 2012-06-21
HP notebook, XP Home edition, latest updates to OS and Thunderbird. When client views an email with an embedded hotlink, neither mail reader will follow the hotlink. Hotlinks work fine if I save the email and open it with browser
Question by:netucker
    LVL 97

    Expert Comment

    Greetings netucker !

    Is your default browser Internet Explorer?  You may need to register some dll files;en-us;Q281679&sd=tech
    1. Quit all programs that are running.
    2. Click Start, and then click Run.
    3. Type regsvr32 urlmon.dll, and then click OK.
    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

    If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):


    Run this script if using IE6

    Hope this helps, war1
    LVL 30

    Accepted Solution

    Confirm the browser of your choice is set as default so that the links will open.

    Open My Computer, select Tools->Folder Options->File Types.
    Scroll through list to find these and make sure your browser of choice is set as default:

         URL:HyperText Transfer Protocol
         URL:HyperText Transfer Protocol with Privacy
         URL:File Transfer Protocol
         HTML File
         HTM File (optional)

    Note that you may find the URL file types above under extension "N/A" or "(NONE)".

    You may need to hit the Advanced button and make sure DDE is unchecked, also.
    LVL 97

    Expert Comment

    netucker, any update?
    LVL 30

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more questions? If an Expert helped you, please accept his/her answer above with an excellent or good grade.  Thanks.


    Author Comment

    None of these suggestions helped...
    LVL 97

    Expert Comment

    Did you followed the directions that I posted in my first post? 10.09.2007 at 12:40PM PDT.  What is the result?

    You wrote, "Hotlinks work fine if I save the email and open it with browser."  How did you open email with browser?  Which browser?
    LVL 30

    Expert Comment

    Also, who and what type is the email provider?

    Your description makes it sound like it may be a security setting from the mail clients that don't allow following links. If your set up TB to Import Settings from OE, then that might explain why TB acts like OE.

    Author Closing Comment

    THis fixed one of the clients with the problem. I will check to other Monday.

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