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INCOMPLETE UNINSTALL

Uninstalled CS3 Master Collection (would reinstall it later).
Now (it's later) when I re-installed CS3 I noticed that there was a left-over folder from Acrobat 8 containing 2 DLL files. This folder is not necessary because it also exists in the new installation.
I tried renaming the folder to something ridiculous like "zzzz"; I even tried renaming the extensions from DLL to "xxx."
In both cases" "access denied." There must be a way to remove this extra folder that is now no longer necessary as those dll files are contained within the new installation.

Please!  Tell me there is a way to get rid of these: I have tried everything: CMD, Safe Mode; nothing works!
Please!

Thanks!
GadgetDude
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GadgetDude
Asked:
GadgetDude
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3 Solutions
 
war1Commented:
Greetings GadgetDude !

Use Killbox or Unlocker in Safe Mode to remove hard to remove file.

Killbox to remove stubborn files
http://www.scancomplete.com/download/killbox/
OR
Unlocker
http://www.majorgeeks.com/download4660.html


Hope this helps, war1
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saroshjmistryCommented:
You'll have to go to the Adobe site, then use their 'Find' & try "Manually remove Adobe Acrobat 8" . Most likely you will have your problem resolved by following the instructions. These seem to be registered files & require use of command prompt, the Manual removal TechNote will guide you through it.
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johnb6767Commented:
Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD
http://www.nu2.nu/pebuilder/

Just in case the above doesnt work...
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GadgetDudeAuthor Commented:
[1] Killbox and Unlocker both gave stated that they could not delete the folder where the 2 DLL files were located. Even on Reboot, it did not delete the 2 wayward DLLs.
[2] Went to Adobe: their "solution" would only uninstall the program. It would do nothing about the "ZZZ" folder in "C:\program files\commonfiles\zzz" and the 2 DLLs it contains.
[3] BartPE; unfortunately, is way beyond my understanding. And I am reluctant to attempt something I know little about in terms of how it would affect my system overall.
In Sum: so far, no success in removing those 2 wayward DLL files.
I hope a solution will be forthcoming.
Thanks for the continuing support and your patience. You're the Best!
I await further feedback.

GadgetDude
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johnb6767Commented:
What about Safe mode , Command prompt only?

We can try good ol DOS commands, and if you need help, please advise...

Have you tried to unregister the .dll files?

regsvr32 /u dllname.dll

Then reboot in safe mode to try?

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johnb6767Commented:
BartPE....All you need to do is to build a bootable CD, using your CD, or i386 directory, and once the CD is built, burn the .iso. You dont need to get all fancy with it (which is where alot of people shy away from it), because it is a very powerful tool....
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war1Commented:
Did you use Killbox and Unlocker in Safe Mode?  In Safe Mode, most programs are not installed, so nothing would be locking the files from deleting.
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GadgetDudeAuthor Commented:
OK. You've given me a lot to think about as I want to do this carefully. So, I'll itemize this like a flowchart:
[1] first, I don't know how to unregister any dll file; but, if I did unregister the offending dll files (which are duplicates located on my desktop in a file named 'zzzz' - and now I can't get the damn thing off my desktop) would I not also be unregistering the legitimate Acrobat files which are now located in the appropriate adobe folder: "c:\program files\adobe"?
[2] Again, my ignorance: DOS commands? What DOS commands? Where? When? How would I do this?
[3] I did not try KillBox or Unlocker in SAFE MODE. I did not know that you could do that? I will try.
[4] With kindness, I will hold off on BartPE, until I've tried these other ideas (Yes, I'm a little scared as it is uncharted territory).

Taking all these things into account, I will try SAFE MODE again and await further help from my wonderful members! (Especially concerning the prehistoric - by computer standards - DOS commands and how to use them).

I Bid You Peace!

GadgetDude
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saroshjmistryCommented:
Hey Dude,
Utilities may not be able to help you to get rid of  the left overs from an earlier install/uninstall. If you must get rid of the 'offending' files you may have to go for uninstall of both programs & then reinstall.
Adobe.com - Support - Knowledgebase - Choose Product - Search for : "manual removal xxxxxproduct & version". Print out the instructions for manual removal of Acrobat 8 & CS3 from the Adobe site. IF & ONLY IF you are confident that you can follow the instructions thru, then uninstall both. Check & delete any remaining stuff & reinstall. Of course try removal from ADD/REMOVE programs first. If you can't, or find remaining stuff (which is likely), only then use the manual method. Follow the instructions carefully, they show what commands to use & how. It's easier than you think, & once you get it done you'll be champ forever with DOS....not really, but at least you'll loose your fear of big DOS. Go!
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GadgetDudeAuthor Commented:
I HAVE FOUND A SOLUTION!
What you are not going to believe (I find it hard to believe myself) is that I found the solution by ACCIDENT. In other words, what I am about to describe is not something I would "professionally" recommend; but hey, it worked. Here goes:
[1] I have a folder on my desktop renamed "zzzz" which contains to errant Adobe DLL files. No matter how hard I try I cannot get rid of them.
[2] Right-clicking on each DLL, I did not attempt another pointless delete. However, I did notice that there was an "Edit" button. So, I "edited" each DLL file by "Select All" and to "Delete" the contents. I did this to both DLL files.
[3] Once this was done, I was able to delete the files completely. Now, all is well and Adobe is working fine!
Again, this is not a step I would normally recommend; but, IT WORKED!
I want you all to know that I value tremendously each and every members suggestion. I will soon award points to the member(s) I felt gave me the best advice and led me to look even further. Please, do not be offended if your solution is not currently selected. I try very hard to award points based upon which solution brought me to a good conclusion. YOU ARE ALL VERY, VERY VALUABLE MEMBERS!

Thanks!

GadgetDude :)


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johnb6767Commented:
I am just glad it is working.

Cya!
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