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Windows XP SP2 Blue Screen 0x000000D1

Blue Screen 0X000000D1 (0X00001800, 0X00000002, 0X00000000, 0XB9DF4349)
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ehess
Asked:
ehess
1 Solution
 
BamBamHRCommented:
is there any other troubleshooting info? How often does it happen? Is it consistent? Can you boot into Safe Mode?
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ehessAuthor Commented:
Blue Screen 0X000000D1 (0X00001800, 0X00000002, 0X00000000, 0XB9DF4349)

Dell OptiPlex Gx745
Symantec Antivirus Corporate Edition 10.2
Windows XP SP2

This computer is setup w/a 2 port KVM.

I've had repeated problems with this specific machine crashing repeatedly for the last 8 months.  Dell literally replaced the entire desktop back in July since I'd had three parts replaced on the original pc.  Dell hasn't been able to provide much support once the new computer started crashing with the blue screen.   I ran extended Dell diag tests, blue screen tests and memory tests with no success.  I'm beginning to think it's the KVM that is causing the issue.  I've updated the NIC driver w/the latest from Dell's site since originally the Dell tech said it was the NIC causing the error.  I added Webroot's Spy Sweeper thinking it might be spyware, no success yet.  The Windows Updates also have been failing.  

It occurs almost on a weekly basis.  I can get the computer to boot normally, but I'm notified it crashes repeatedly.  
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BamBamHRCommented:
I dont believe that it would be the KVM switch, I have never seen them interfere with the operation of the PC. What 3 parts were replaced by Dell. Most of the time, memory would be the first suspect. But, if it tests okay, I would go with the HD next. Hard Drives have the highest failure rate of any component, mostly because of all of the moving parts. Luckily, most of the time, they just flat out go dead. However sometimes they just get glitchy, and I have seen it be very sporadic like what you are seeing.

If you have a spare HD, you can ghost your existing Partitions onto it, or just reinstall windows from scratch. In fact, you can use the DELL recovery CDs, once you pull your original drive out. Run it for a few days, and see if that fixes it.
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kcarrimCommented:
You may also want to remove any devices currently connected to your system you do not require (eg. USB devices like a camera, printer, Hard Drive, etc)

STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL (0x0,0x0,0x0,0x0)

1.      Disable all third-party filter drivers, such as backup programs, virus scanning programs, and disk utilities.
2.      Make sure that you are using hardware that appears on the Windows Hardware Compatibility List (HCL). To view the latest Windows HCL, visit the following Microsoft Web site:

Scan your computer for viruses.
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lauchangkwangCommented:
we need more details on the blue screen, next time when it appears again, copy all the details down and post it up here ...... it will make us to provide more accurate suggestion / solutions .........
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dreamyguyCommented:
would it be possible for you to generate a kernel memory dump, compress it and upload it to an ftp site so that we could diagnose it effectively? without a dump to look at, all we're doing is just guess work.
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ehessAuthor Commented:
ICompletely wiped the hard drive with PD Wipe and re loaded the OS from scratch, using all the latest device drivers and software releases.  I found one device driver from Dell seemed to cause the problem.  The computer was an OptiPlex Gx620.  The device driver I had originally installed and then didn't this time was the (TPM) Trusted Platform Module.  TPM is used for laptop fingerprint readers, but also used on desktops/mini towers as a security token for a smart card reader.  TPM also installs the Embassy Security Center.  The first Dell tech support first told me it should never be installed since it was for a finger print reader on a laptop.  The second, more knowledgeable tech told me that was untrue and it was used for desktops class machines too.

I took it one step further after reloading the OS and swapped the KVM out too.  At this time the computer has been running for 3 weeks without a blue screen.  The problem appears to have been eliminated with the fresh build.  
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