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Office 2007 Resolution Changed by SMS Remote Tools

Posted on 2007-10-09
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Runing Windows XP with Office 2007. Computer was accessed by Microsoft SMS Remote Tools and since than the resolution and look of all Office 2007 tool bars has changed to some low resolution mode. The item you notice the most is that the Office Button has lost its color and is just a black symbol. I have tried all the obvious solutions.
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Question by:mleeder
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by:Jeroen Rosink
ID: 20044386
I asume you tried to reset the settings in the control panel>>Display
Set it to an higher resolution like 32 bits.

Perhaps also redefining the screen size.

Jeroen
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by:mleeder
ID: 20044500
Tried all that, in fact nothing there had changed. Did change things and than moved them back with no effect.
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by:Jeroen Rosink
ID: 20059611
Im not sure if this also resets the resolution, you might try to search the Excel12.xlb file
which is stored on: C:\Documents and Settings\<USERNAME>\Application Data\Microsoft\Excel

try to move it to another location and restart Excel.

In the xlb file the settings of the menus are stored. When this is moved (not available) excel is creating a new one.

Hopeing this helps.
Jeroen
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by:mleeder
ID: 20061046
Nope. I renamed the excel12.xlb file to force Excel to create a new one and it still had the same problem.
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by:mleeder
ID: 20384760
Another remote view through SMS was done and after that was complete the resolution reverted to normal.
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by:Jeroen Rosink
ID: 20398458
Good to hear you problem is solved.
You might ask for refund and PAQ on:
http://www.experts-exchange.com/Community_Support/General/

please refere in that post by posting the link to this Q.
thanks
Jeroen
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