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Corrupt Help and Support start menu shortcut in Windows XP

Posted on 2007-10-09
Medium Priority
Last Modified: 2012-06-22
Medion laptop, Pentium 4 2.66 GHz, 512 kB ram. OS Windows XP Professional SP2. The Help and Support shortcut at the lower right of the start menu has stopped working. When clicked, the following error message appears:-

Windows cannot find 'helpctr.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

Helpctr.exe is still present in its usual location of C:\WINDOWS\PCHealth\HelpCtr\Binaries and it still works ok. However it is a bit long winded to navigate there and I would like to repair the shortcut if possible. I have tried to create a new shortcut without success. it appears to be a default menu item that is limited to being hidden or added using start menu properties\customise. Presumably some registry editing is required and I am quite comfortable with this. It's just a question of knowing which registry keys need editing if any.
I have already tried System Restore but this didn't go back very far as I have also had problems with this and had to disable and re-enable System Restore to delete all the restore points which had become corrupted.
Question by:kickstart
  • 2

Accepted Solution

jkpc21 earned 500 total points
ID: 20044784
Here you go. Hope this helps!


Author Comment

ID: 20045096
Hi jkpc21

I copied and pasted the registry entry in the KB article into a command prompt window and it worked just fine. I had looked through the Microsoft knowledge Base but missed this one. Well done and many thanks for digging it out for me.


Expert Comment

ID: 20045167
Glad to help!

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