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Cannot use ConnectComputer wizard to add Vista client to 2003 SBS domain

Adam Graham
Adam Graham asked
Last Modified: 2008-01-09
When trying to use the ConnectComputer wizard to put our first Vista client onto our 2003 SBS domain I get asked to download and run 'nshelp.exe' and afterwards get the following error message;

An error occured while trying to copy the client setup files. Check the following, and then try again.

If you use a public proxy server to browse the Internet, clear the Internet explorer setting for using a proxy server. To do this, from the tools menu, click Internet Options, click the connections tab, click the LAN Settings button, and then clear the check box in Proxy Server.

If you do not have a public proxy server configured for Internet Explorer, then your network administrator must re-install the Client Deployment component on the server. To do this, from the Add or Remove Programs, run Windows Small Business Server Setup in maintenance mode, and then run Client Setup again.

Has anyone else experianced this? I havent tried connecting the computer to the Domain manually as I would like this to work.
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Which version of SBS? Vista isn't supported in all versions; updates exist to patch in support for eg:

Adam GrahamEnterprise Architect


2003 SBS Standard/ non ISA

Start applying SP's and patches from MS.
Adam GrahamEnterprise Architect


The server is running SP2 and is fully updated via WSUS.

I have installed KB 926505, KB 911829 & KB 930955 as per the link above. Will try to connect the client when back in the office,
Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Vista IS supported, but you DO need to apply patches that won't come down automatically via WSUS.

Please see this article for the complete details: http://blogs.technet.com/sbs/archive/2007/02/09/sbs-vista-client-update-ripcurl-now-available.aspx

Of course that lists a number of ISA-related patches which you won't need, but you do need the rest.

A full overview of SBS/Vista compatibility is at http://sbsurl.com/vista

Adam GrahamEnterprise Architect


Thanks for the help and comments so far, but have installed all the KB articles etc and still get the same error message as displayed in the first comment.

Please help!
Principal Consultant
Most Valuable Expert 2016
Top Expert 2014
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Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

How about posting the results from running SYSTEMINFO at a CMD prompt on your SBS?


Adam GrahamEnterprise Architect


ok, system info results as follows;

Host Name:                 SERVER1
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version:                5.2.3790 Service Pack 2 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
Registered Owner:          *********
Registered Organization:   ********* Limited
Product ID:                74995-OEM-4211904-03020
Original Install Date:     1/20/2007, 10:37:34 AM
System Up Time:            76 Days, 0 Hours, 12 Minutes, 0 Seconds
System Manufacturer:       Dell Computer Corporation
System Model:              PowerEdge 1800
System Type:               X86-based PC
Processor(s):              4 Processor(s) Installed.
                           [01]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2793 Mhz
                           [02]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2793 Mhz
                           [03]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2793 Mhz
                           [04]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2793 Mhz
BIOS Version:              DELL   - 1
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon
, London
Total Physical Memory:     1,023 MB
Available Physical Memory: 93 MB
Page File: Max Size:       2,473 MB
Page File: Available:      1,113 MB
Page File: In Use:         1,360 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    domain.local
Logon Server:              \\SERVER
Hotfix(s):                 57 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: File 1
                           [19]: File 1
                           [20]: Q147222
                           [21]: KB933854 - QFE
                           [22]: SP1 - SP
                           [23]: KB907747 - Update
                           [24]: KB912442 - Update
                           [25]: KB916803 - Update
                           [26]: KB924334 - Update
                           [27]: KB926666 - Update
                           [28]: KB931832 - Update
                           [29]: KB917283 - Update
                           [30]: KB922770 - Update
                           [31]: KB928365 - Update
                           [32]: Q827429
                           [33]: Q927978
                           [34]: IDNMitigationAPIs - Update
                           [35]: NLSDownlevelMapping - Update
                           [36]: KB925398_WMP64
                           [37]: KB931768-IE7 - Update
                           [38]: KB933566-IE7 - Update
                           [39]: KB889101 - Service Pack
                           [40]: KB914961 - Service Pack
                           [41]: KB929969 - Update
                           [42]: KB925876 - Update
                           [43]: KB925902 - Update
                           [44]: KB926122 - Update
                           [45]: KB927891 - Update
                           [46]: KB929123 - Update
                           [47]: KB930178 - Update
                           [48]: KB931784 - Update
                           [49]: KB931836 - Update
                           [50]: KB932168 - Update
                           [51]: KB933854 - Update
                           [52]: KB935839 - Update
                           [53]: KB935840 - Update
                           [54]: KB935966 - Update
                           [55]: KB936357 - Update
                           [56]: KB936594 - Update
                           [57]: KB831664 - Update
Network Card(s):           1 NIC(s) Installed.
                           [01]: Intel(R) PRO/1000 MT Network Connection
                                 Connection Name: Server Local Area Connection
                                 DHCP Enabled:    No
                                 IP address(es)
Adam GrahamEnterprise Architect


Trevor Whites post holds the answer to this question so a big thankyou to him, TechSoEasy for linking me to it and to Rebert Li from Microsoft who helped Trevor resolve his issue

Points awarded.


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