Cannot use ConnectComputer wizard to add Vista client to 2003 SBS domain

Posted on 2007-10-10
Last Modified: 2008-01-09
When trying to use the ConnectComputer wizard to put our first Vista client onto our 2003 SBS domain I get asked to download and run 'nshelp.exe' and afterwards get the following error message;

An error occured while trying to copy the client setup files. Check the following, and then try again.

If you use a public proxy server to browse the Internet, clear the Internet explorer setting for using a proxy server. To do this, from the tools menu, click Internet Options, click the connections tab, click the LAN Settings button, and then clear the check box in Proxy Server.

If you do not have a public proxy server configured for Internet Explorer, then your network administrator must re-install the Client Deployment component on the server. To do this, from the Add or Remove Programs, run Windows Small Business Server Setup in maintenance mode, and then run Client Setup again.

Has anyone else experianced this? I havent tried connecting the computer to the Domain manually as I would like this to work.
Question by:18526
    LVL 19

    Expert Comment

    Which version of SBS? Vista isn't supported in all versions; updates exist to patch in support for eg:
    LVL 9

    Author Comment

    2003 SBS Standard/ non ISA
    LVL 19

    Expert Comment

    Start applying SP's and patches from MS.
    LVL 9

    Author Comment

    The server is running SP2 and is fully updated via WSUS.

    I have installed KB 926505, KB 911829 & KB 930955 as per the link above. Will try to connect the client when back in the office,
    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    Vista IS supported, but you DO need to apply patches that won't come down automatically via WSUS.

    Please see this article for the complete details:

    Of course that lists a number of ISA-related patches which you won't need, but you do need the rest.

    A full overview of SBS/Vista compatibility is at

    LVL 9

    Author Comment

    Thanks for the help and comments so far, but have installed all the KB articles etc and still get the same error message as displayed in the first comment.

    Please help!
    LVL 74

    Accepted Solution

    Well, the best I can tell you is that you aren't alone... if you want to follow along with another Q with the exact same issue... perhaps you and TrevorWhite can collaborate:  http:Q_22885164.html

    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    How about posting the results from running SYSTEMINFO at a CMD prompt on your SBS?


    LVL 9

    Author Comment

    ok, system info results as follows;

    Host Name:                 SERVER1
    OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
    s Server
    OS Version:                5.2.3790 Service Pack 2 Build 3790
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Primary Domain Controller
    OS Build Type:             Multiprocessor Free
    Registered Owner:          *********
    Registered Organization:   ********* Limited
    Product ID:                74995-OEM-4211904-03020
    Original Install Date:     1/20/2007, 10:37:34 AM
    System Up Time:            76 Days, 0 Hours, 12 Minutes, 0 Seconds
    System Manufacturer:       Dell Computer Corporation
    System Model:              PowerEdge 1800
    System Type:               X86-based PC
    Processor(s):              4 Processor(s) Installed.
                               [01]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
    2793 Mhz
                               [02]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
    2793 Mhz
                               [03]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
    2793 Mhz
                               [04]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
    2793 Mhz
    BIOS Version:              DELL   - 1
    Windows Directory:         C:\WINDOWS
    System Directory:          C:\WINDOWS\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-us;English (United States)
    Input Locale:              en-gb;English (United Kingdom)
    Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon
    , London
    Total Physical Memory:     1,023 MB
    Available Physical Memory: 93 MB
    Page File: Max Size:       2,473 MB
    Page File: Available:      1,113 MB
    Page File: In Use:         1,360 MB
    Page File Location(s):     C:\pagefile.sys
    Domain:                    domain.local
    Logon Server:              \\SERVER
    Hotfix(s):                 57 Hotfix(s) Installed.
                               [01]: File 1
                               [02]: File 1
                               [03]: File 1
                               [04]: File 1
                               [05]: File 1
                               [06]: File 1
                               [07]: File 1
                               [08]: File 1
                               [09]: File 1
                               [10]: File 1
                               [11]: File 1
                               [12]: File 1
                               [13]: File 1
                               [14]: File 1
                               [15]: File 1
                               [16]: File 1
                               [17]: File 1
                               [18]: File 1
                               [19]: File 1
                               [20]: Q147222
                               [21]: KB933854 - QFE
                               [22]: SP1 - SP
                               [23]: KB907747 - Update
                               [24]: KB912442 - Update
                               [25]: KB916803 - Update
                               [26]: KB924334 - Update
                               [27]: KB926666 - Update
                               [28]: KB931832 - Update
                               [29]: KB917283 - Update
                               [30]: KB922770 - Update
                               [31]: KB928365 - Update
                               [32]: Q827429
                               [33]: Q927978
                               [34]: IDNMitigationAPIs - Update
                               [35]: NLSDownlevelMapping - Update
                               [36]: KB925398_WMP64
                               [37]: KB931768-IE7 - Update
                               [38]: KB933566-IE7 - Update
                               [39]: KB889101 - Service Pack
                               [40]: KB914961 - Service Pack
                               [41]: KB929969 - Update
                               [42]: KB925876 - Update
                               [43]: KB925902 - Update
                               [44]: KB926122 - Update
                               [45]: KB927891 - Update
                               [46]: KB929123 - Update
                               [47]: KB930178 - Update
                               [48]: KB931784 - Update
                               [49]: KB931836 - Update
                               [50]: KB932168 - Update
                               [51]: KB933854 - Update
                               [52]: KB935839 - Update
                               [53]: KB935840 - Update
                               [54]: KB935966 - Update
                               [55]: KB936357 - Update
                               [56]: KB936594 - Update
                               [57]: KB831664 - Update
    Network Card(s):           1 NIC(s) Installed.
                               [01]: Intel(R) PRO/1000 MT Network Connection
                                     Connection Name: Server Local Area Connection
                                     DHCP Enabled:    No
                                     IP address(es)
    LVL 9

    Author Comment

    Trevor Whites post holds the answer to this question so a big thankyou to him, TechSoEasy for linking me to it and to Rebert Li from Microsoft who helped Trevor resolve his issue

    Points awarded.

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