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Inventory/helpdesk freeware

Hello,

I'm looking after some freeware inventory/helpdesk software. I'm already know OCSInventory and Spiceworks, but I was wondering if you guys (and girls) now some other soft.

Thanks,
Jvuz
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jvuz
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jvuz
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4 Solutions
 
Farhan KaziSystems EngineerCommented:
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jvuzAuthor Commented:
Sorry for being unclear about that, but I need a program where the helpdesk and inventory are integrated.
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fgandeCommented:
I think OTRS might suit your needs - and its open source! Link: http://otrs.org

OTRS is in its purest form a helpdesk tool, but with the ITSM addon modules, you can handle your inventory aswell.
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JohnjcesCommented:
The following are also OPenSource (free) and off of SourceForge.net.  They each seem to have Inventory and help Desk stuff.

http://sourceforge.net/projects/jopenit/

http://sourceforge.net/projects/openit/

http://sourceforge.net/projects/zims/

John
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jvuzAuthor Commented:
And does the inventory works on his own, or do we have to put in every device?
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JohnjcesCommented:
Most of the stuff on SourceForge works as a web application. You users log into a web app using I.E. or FireFox.

Check them out and see for sure!

John
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jvuzAuthor Commented:
OK, but I mean, can I launch the inventory app to check for its own, or do I need to make all the entries myself?
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JohnjcesCommented:
I do not know.

All I know is that there is some great OpenSource HelpDesk inventory progs on SourceForge that "might" meet your needs. I have never used them.

John
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fgandeCommented:
OTRS does not automatically make entries for all the inventory items, but it is XML based, so you should be able to import into it fairly easy. They are currently working on features to integrate their inventory system with existing inventory programs, so I assume what you ask for will be possible when they are finished.

At present time I would recommend OCS inventory (http://www.ocsinventory-ng.org) with OTRS.
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grayeCommented:
What did you want the Help Desk portion of the solution to do....

 Remote Desktop, Edit Registry, Remote Management, etc?
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jvuzAuthor Commented:
The reason for having a helpdesk/inventory program is that after the inventory is made and there comes a helpdesk ticket, we can easily see which hardware/software the asker has. That way it can be helpful to solve his/her problem.
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grayeCommented:
I've got a completely free suite of programs called SOSOS that peform the assest inventory function (data colllection and maintenance).   There is an optional "Management Console" that is available as a separate download.  Our help desk uses it in just the same way you're describing.... it allows you to view database records, open up a remote desktop session, edit the registry on the remote PC, open up an Explorer window on the remote PC, etc.

It's available as Visual Basic source code (so that means you'll have to compile it before you can use it).  Luckily, Microsoft has the VB.Net "Exress Edition" as a free download.

You're welcome to take a look at it:  http://home.hot.rr.com/graye/Articles/SOSOS.htm
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jvuzAuthor Commented:
Does it also includes a helpdesk function, where users can create new tickets and where the support team can reply to, or something like that?
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grayeCommented:
No, nothing like that...   it's only useful at the "other end"... after a support technician has a help ticket
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