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Cannot connect to shared drive over VPN

Posted on 2007-10-10
Medium Priority
Last Modified: 2012-05-05
I have a user that has been having problems connecting to a shared drive over our vpn.  First he gets that the device name is in use and the connection cannot be restored.  Then if we attempt to disconnect the drives he gets an error message about already being logged in and cannot create the drive mapping and that the domain controller cannot be found.  I can ping the dc and even log on to web inbterfaces on the LAN that we have the VPN connected to so I am certain that it is not a connection issue with the vpn.  I have looked at some of the other articles but have not found anything that has helped so far.  We are going to attempt to have that user run the net use commands today but I'm not sure that this will help or not.  How exactly is it different than mapping through windows?  Also I have tried mapping to the ip address instead of the server name with no luck.  Hope some one can help.

Question by:kkmamaril
  • 2
LVL 26

Expert Comment

ID: 20048634
Does the shared drive or folder locate in the DC? If not, does he ping to the fileshare server?
Also, you can try nslookup fileshare servername to see if DNS get resolved.


Accepted Solution

kkmamaril earned 0 total points
ID: 20048729
The File Server is a DC.  We also have another server that acts as a DC as well.  He can ping bothe DC and file server fine.  He is attempting to map directly to \\ip address\share .  I not sure nslookup or name resolution is a factor here?  Please explain.

Author Comment

ID: 20224135
I have resolved the problem myself.  After comparing a couple machines that were working and not working I found that on the ones that worked had an ipconfig run on them the virtual adapter was appearing for the vpn client and it was not appearing for the ones that didn't work.  I contacted the VPN manufacturer and they said to change the virtual adapter settings from prefered to required.  This fixed the issue.     Thanks for everybodies help.  CLose this case

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