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Very weird SBS2003 Fax problem

I have a weird problem with receiving some faxes on Small Business Server 2003. Two weeks ago when i installed the fax service, everything was working fine an the sucessfull reception of faxes was 100%. This monday however i received a phone call from one of my business partners saying he was unable to send faxes to my office anymore. When i look at the fax monitor tool, i see the phone ringing three times before the call is being answered. About 40 seconds after the handshake i recieve the following error: The remote fax machine did not respond in time, the call was terminated.

This specific error only occures when this particular person tries to send me a fax.
The rest of my partners have no trouble sending me faxes at all.

This parner uses a software solution for sending faxes called ixware.

Maybe someone can help me?
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sonnevelt
Asked:
sonnevelt
1 Solution
 
MarkMichaelCommented:
I have seen this exact problem with a standalone unit at the remote end. I know nothing about ixware but the solution in our case was to set the fax to it's slowest transfer/baud rate and then SBS was able to receive faxes from this one node fine.

Slowest may not necessarily work best for you but check to see what speed it tries to negotiate at; locking it at one specific speed may help i.e. 19200, 14000~, 9600, etc.
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Alan Huseyin KayahanCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup Zone:
    Accept: MarkMichael {http:#20085759}

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

MrHusy
 Experts Exchange Cleanup Volunteer
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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