I have a weird problem with receiving some faxes on Small Business Server 2003. Two weeks ago when i installed the fax service, everything was working fine an the sucessfull reception of faxes was 100%. This monday however i received a phone call from one of my business partners saying he was unable to send faxes to my office anymore. When i look at the fax monitor tool, i see the phone ringing three times before the call is being answered. About 40 seconds after the handshake i recieve the following error: The remote fax machine did not respond in time, the call was terminated.
This specific error only occures when this particular person tries to send me a fax.
The rest of my partners have no trouble sending me faxes at all.
This parner uses a software solution for sending faxes called ixware.
Maybe someone can help me?