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Signature file has icons which is not displayed correctly in lotus notes

I have a co worker whose signature does not display the icons that she has.
We open the signature in word and it displays the icons correctly.
But when it is in lotus notes, the icon shows as a special character.
We changed the regional settings to English United States in both NOtes and Windows.
Please help in resolving this issue
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EMS-ACC
Asked:
EMS-ACC
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1 Solution
 
SysExpertCommented:
I would try using an HTML signature if at all possible.


I hope this helps !
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NormCoxCommented:
I am assuming that you have selected to use an HTML or Image file in your prefrences. What file type are you pointing to?
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EMS-ACCAuthor Commented:
Well in lotus notes, we have selected to use the HTML file.
The signature file has little icon of a telephone for telephone number, an envelope for email address and a printer/fax icon for the fax machine.  All these show up as different character other than the image of telephone, fax machine and envelope.  It used to work fine for her before.  We do not know what changed on her machine and now it does not show up correctly.  We created another signature file and it shows up fine in word.  But when we get it into lotus notes, the image does not show..there is no problem with the text.
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EMS-ACCAuthor Commented:
It is an htm file
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brwwigginsCommented:
I would use a different HTML editor other than word and see if you have the same results. Word is not the best HTML editor out there and adds a lot of extra junk.

Also how are you referencing the image location in the HTML file?
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Bill-HansonCommented:
I agree that MS Word is the worst HTML editor around!

When you save the document as HTML, Word place the images (and some other junk) in a subfolder along with the html file.

The name of the subfolder is XXX_files, where XXX is the name of your HTML file (so if you named the file sig.html, the images will be in the sig_files folder.  If you've copied the HTML file to another location, you also have to copy the XXX_files folder to the same location or the images will not be displayed.
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qwaleteeCommented:
Are the images actual graphics, or are they regular characters in a special font (such as WingDings)? It sounds like they are a special font, and that Notes is not interpreting the font correctly.  Please post the content of the HTML file here.
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EMS-ACCAuthor Commented:
You are right they are using regular characters instead of images.

Here is the HTML Code:

<html xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:w="urn:schemas-microsoft-com:office:word"
xmlns:st1="urn:schemas-microsoft-com:office:smarttags"
xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=Content-Type content="text/html; charset=windows-1252">
<meta name=ProgId content=Word.Document>
<meta name=Generator content="Microsoft Word 11">
<meta name=Originator content="Microsoft Word 11">
<title>Diane Bowbrick | Cowansville CSC Team Lead | RR Donnelley</title>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="Street"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="address"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="City"/>
<!--[if gte mso 9]><xml>
 <w:WordDocument>
  <w:ValidateAgainstSchemas/>
  <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
  <w:IgnoreMixedContent>false</w:IgnoreMixedContent>
  <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
  <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
 </w:WordDocument>
</xml><![endif]--><!--[if gte mso 9]><xml>
 <w:LatentStyles DefLockedState="false" LatentStyleCount="156">
 </w:LatentStyles>
</xml><![endif]-->
<style>
<!--
 /* Font Definitions */
 @font-face
      {font-family:Wingdings;
      panose-1:5 0 0 0 0 0 0 0 0 0;
      mso-font-charset:2;
      mso-generic-font-family:auto;
      mso-font-pitch:variable;
      mso-font-signature:0 268435456 0 0 -2147483648 0;}
@font-face
      {font-family:Webdings;
      panose-1:5 3 1 2 1 5 9 6 7 3;
      mso-font-charset:2;
      mso-generic-font-family:roman;
      mso-font-pitch:variable;
      mso-font-signature:0 268435456 0 0 -2147483648 0;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
      {mso-style-parent:"";
      margin:0in;
      margin-bottom:.0001pt;
      mso-pagination:widow-orphan;
      font-size:12.0pt;
      font-family:"Times New Roman";
      mso-fareast-font-family:"Times New Roman";}
a:link, span.MsoHyperlink
      {color:blue;
      text-decoration:underline;
      text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
      {color:purple;
      text-decoration:underline;
      text-underline:single;}
p.normal, li.normal, div.normal
      {mso-style-name:normal;
      margin:0in;
      margin-bottom:.0001pt;
      mso-pagination:widow-orphan;
      text-autospace:none;
      font-size:12.0pt;
      font-family:Arial;
      mso-fareast-font-family:"Times New Roman";}
@page Section1
      {size:8.5in 11.0in;
      margin:1.0in 1.25in 1.0in 1.25in;
      mso-header-margin:.5in;
      mso-footer-margin:.5in;
      mso-paper-source:0;}
div.Section1
      {page:Section1;}
-->
</style>
<!--[if gte mso 10]>
<style>
 /* Style Definitions */
 table.MsoNormalTable
      {mso-style-name:"Table Normal";
      mso-tstyle-rowband-size:0;
      mso-tstyle-colband-size:0;
      mso-style-noshow:yes;
      mso-style-parent:"";
      mso-padding-alt:0in 5.4pt 0in 5.4pt;
      mso-para-margin:0in;
      mso-para-margin-bottom:.0001pt;
      mso-pagination:widow-orphan;
      font-size:10.0pt;
      font-family:"Times New Roman";
      mso-ansi-language:#0400;
      mso-fareast-language:#0400;
      mso-bidi-language:#0400;}
</style>
<![endif]-->
</head>

<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>

<div class=Section1>

<p class=MsoNormal><b>
<span style='font-size:10.0pt;font-family:Arial;
color:blue'>FistName LastName</span></b><span style='font-size:10.0pt;font-family:
Arial;color:blue'> </span><span style='font-size:10.0pt;font-family:Arial'>| <b>
Department ABC</b> | <b>ACME Company</b><br>
<st1:Street w:st="on">
<st1:address w:st="on">123 Main Rd </st1:address></st1:Street>|
<st1:place w:st="on">AnyTown </st1:place>&nbsp;| </span><span style='font-family:Wingdings;color:blue'>(</span><span
style='font-size:10.0pt;font-family:Arial'>: 123 456-7890 ext. 123 | </span><span
style='font-size:10.0pt;font-family:Webdings;mso-bidi-font-family:Arial;
color:blue'>Ê</span><span style='font-size:10.0pt;font-family:Arial;color:blue'>:
</span><span style='font-size:10.0pt;font-family:Arial'>FAX </span><span
style='font-size:10.0pt;font-family:Arial'>123 456-7890</span><span style='font-size:10.0pt;font-family:Arial'> | </span><span
style='font-family:Wingdings;color:blue'>*</span><span style='font-size:10.0pt;
font-family:Arial'>: </span>
<span lang=ES-MX style='font-size:10.0pt;
font-family:Arial;mso-ansi-language:ES-MX'><a href="mailto:email@email.com">
email@email.com</a></span></p>

</div>

</body>

</html>
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qwaleteeCommented:
Oh boy.  Generated by MS Word.  Too much, we need to bring this down to something reasonable.
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qwaleteeCommented:
Try this for your HTML file:

<br>
<b><font color="#0000FF" face="Arial">FistName LastName</font></b><font color="#0000FF" face="Arial"> </font><font face="Arial">| </font><b><font face="Arial">Department ABC</font></b><font face="Arial"> | </font><b><font face="Arial">ACME Company</font></b><font face="Arial"><br>
123 Main Rd | AnyTown  | </font><font size="4" color="#0000FF" face="Wingdings">(</font><font face="Arial">: 123 456-7890 ext. 123 | </font><font color="#0000FF" face="Webdings">Ê</font><font color="#0000FF" face="Arial">: </font><font face="Arial">FAX 123 456-7890 | </font><font size="4" color="#0000FF" face="Wingdings">*</font><font face="Arial">: </font><a href="mailto:email@email.com"><u><font color="#0000FF" face="Arial">email@email.com</font></u></a>
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qwaleteeCommented:
The basic problem was that Notes was having trouble processing the in-line CSS, such as span style='font-family:Wingdings;color:blue'>. So Notes was using a default font instead of wingdings and webdings.

I've substituted the more basic <font face="..."> tags.  And I've eliminated all the garbage Word added.

Save the text I gave you as a plain text file with an HTML extension, and use that as your HTML signature file.
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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