Microsoft, Exchange, 2003, Mail returned whensent to same domain name, that exists outside exchange server

I have SBS2003 installed at a client who is a franshisee in a group. I, unknowingly, set the exchange server up with this domain "franchise.co.za". The server does not use DNS, but sends to a smarthost, since it is on adsl with a dynamic IP address. The group registered the domain name, say, franchise.co.za. All thir franchisees then get email addresses "user@franchise.co.za". Now, when any one within this branch, where I installes SBS with MS Exchange, tries to send to another branch, say anotherbranch@franchise.co.za, the exchange server obviously checks the server and say, ok, I am franchise.co.za, and "anotherbranch" does not exist in my database, so I cannot deliver it. How do I reconfigure this server to send mail to "franchise.co.za" for users that does not exist on this server, to send it out to the smarthost?
LVL 1
Ben KeyserOwner/EntrepreneurAsked:
Who is Participating?
 
rakeshmiglaniCommented:
ok
in the recipient policy on the exchange server, open the properties of the policy
double click on the email address there
a new window will come up and there is a small checkbox there.
it is called "exchange is authorative for this domain"
uncheck that.
0
 
rakeshmiglaniCommented:
how do u receive email sent to "franchise.co.za"?
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Pop3 connector downloads the email for the users for this branch only
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Pop3 connector downloads the email for the users for this branch only. MX record is held at the service provider.
0
 
rakeshmiglaniCommented:
so that means that you are not hosting your own email
is that correct?

0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
No, mail is hosted by SP. I'll test your solution now - it sounds correct.
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
I see "exchange server is responsible for all mail delivery to this address"? Are we a tteh same place? You perhaps working from Exchange 2007?
0
 
rakeshmiglaniCommented:
"exchange server is responsible for all mail delivery to this address" means the same.
i am not in front of my server so was not aware of the exact phrase
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Testing it right this very moment. Thanks
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Nope, no luck. Same undeliverable message:
Your message did not reach some or all of the intended recipients.

Subject: Test - please reply to mackie and bkeyser@domain.co.za
Sent: 10/10/2007 5:16 PM

The following recipient(s) could not be reached:

  kurt@franchise.co.za on 10/10/2007 5:16 PM
  The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
  <franchise.local #5.1.1>
0
 
rakeshmiglaniCommented:
once you make the changes, wait for few minutes for the cache to clear out
another option would be to restart the exchange services
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
I have restarted the services immediately after I made the changes
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
definately no change. Any other ideas?
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Any new ideas here? Server was rebooted as well and no change.
0
 
rakeshmiglaniCommented:
this should have worked after the changes that were made.
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Yes it did work. The hick-up was that when I set the server up, I set it up as "franchise.co.za".  When I realised all the franchises used this domain, I reconfigured the server, leaving this option blank. But this did not remove the "franchise.co.za" under the recipient police. So when I looked at the problem again this morning, I decided to delete this entry, which left me with "franchise.local" and following your advice, all came back to life!!

Thank you
Ben Keyser
Espero Computer Systems
0
 
Ben KeyserOwner/EntrepreneurAuthor Commented:
Just for everone's info - the actual solution was so simple I kicked myself for overlooking it:

Just tell the virual smtp server to forward all undeliverable mail to the smtp host!!

Problem solved.

Thanks to all
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.