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Outlook 2003 crashes

sguido
sguido asked
on
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Last Modified: 2012-08-14
Hello,

I have Outlook 2003 that crashes randomly.  I reset the toolbar, re-registered the required .dll's but the problem is still occurring.  
Here is the event:
Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            10/5/2007
Time:            9:48:02 AM
User:            N/A
Computer:      CT-BOENSCH1
Description:
Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module kernel32.dll, version 5.1.2600.3119, stamp 46239bd5, debug? 0, fault address 0x00012a5b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 6f 00 75 00 74 00    .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 20 00 31 00 31 00 2e 00    .1.1...
0048: 30 00 2e 00 38 00 31 00   0...8.1.
0050: 31 00 38 00 2e 00 30 00   1.8...0.
0058: 20 00 34 00 35 00 36 00    .4.5.6.
0060: 36 00 32 00 38 00 62 00   6.2.8.b.
0068: 66 00 20 00 69 00 6e 00   f. .i.n.
0070: 20 00 6b 00 65 00 72 00    .k.e.r.
0078: 6e 00 65 00 6c 00 33 00   n.e.l.3.
0080: 32 00 2e 00 64 00 6c 00   2...d.l.
0088: 6c 00 20 00 35 00 2e 00   l. .5...
0090: 31 00 2e 00 32 00 36 00   1...2.6.
0098: 30 00 30 00 2e 00 33 00   0.0...3.
00a0: 31 00 31 00 39 00 20 00   1.1.9. .
00a8: 34 00 36 00 32 00 33 00   4.6.2.3.
00b0: 39 00 62 00 64 00 35 00   9.b.d.5.
00b8: 20 00 66 00 44 00 65 00    .f.D.e.
00c0: 62 00 75 00 67 00 20 00   b.u.g. .
00c8: 30 00 20 00 61 00 74 00   0. .a.t.
00d0: 20 00 6f 00 66 00 66 00    .o.f.f.
00d8: 73 00 65 00 74 00 20 00   s.e.t. .
00e0: 30 00 30 00 30 00 31 00   0.0.0.1.
00e8: 32 00 61 00 35 00 62 00   2.a.5.b.
00f0: 0d 00 0a 00               ....    
Comment
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CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings sguido !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

The dat files are located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps, war1

Author

Commented:
I actually read this post on another question and tried everything, except creating a new windows profile,  without success.
CERTIFIED EXPERT
Top Expert 2008

Commented:
You had not mention that you disabled addons, which can cause Outlook to creash.

Then create a new profile and test if Outlook still crashes.  
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Top Expert 2008
Commented:
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Author

Commented:
Actually there was a plug-in and it was the culprit.  Thanks
CERTIFIED EXPERT
Top Expert 2008

Commented:
squido, glad you found the addin that is causing the problem.

Author

Commented:
thanks for the help
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