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Opening Attachment - Recieving Error Message....

If someone forwarded you an e-mail, you will see an e-mail icon in the attachment field. When you click on this attachment you can see the forwarded e-mail.  What happens to all users is, you can view the forwarded e-mail once, but if you close out of that e-mail and try to go back into the forwarded e-mail you receive the error message "The operation failed" Now this can be resolved by closing outlook and re-opening the application...  Does anyone have a resolution for this bug? We are running exchange and the users who are experiencing this issue are NOT running Cache Mode.
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plucenko
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plucenko
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1 Solution
 
SembeeCommented:
Why do you think it is a bug?
It could be a corrupt Outlook profile, suspect installation of Office or even interference from a third party tool that has plugged in to Outlook.

Simon.

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plucenkoAuthor Commented:
It is happening on roughly 200+ machines, works perfectly in cache mode, but we cannot put everyone on cache mode... I will try to disable several third party addins to see if that corrects the issue.
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plucenkoAuthor Commented:
I have disabled all third party plugins, and it is still giving me the error...  
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plucenkoAuthor Commented:
I figured out a fix for this issue and it appears to be working... I changed the LoadBehavior to 0 and we can not access attachments multiple times...

Fix for accessing attachments without recieving error message:

- HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\
- Click on Addins One by One
- Change LoadBehavior Value to 0&
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SembeeCommented:
SO one of your addins is causing the problem.
It has to be something with the way that your machines are setup. I have used many more than 200 machines (I work with Exchange day in day at at many different clients) and it is not a problem I have seen.

Simon.
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plucenkoAuthor Commented:
Yes - Now here is my next problem... We have to change the LoadBehavior = 0 on all the machines... Can we do this via batch script?  I have Three Addins that have to change the Load Behavior to 0... Thoughts?
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SembeeCommented:
I don't tend to work with Outlook very much to even know where to make that change.
If it is a registry file then you could push something out in the usual way for a registry change in a login script. Have you not pinned it down to which addin is causing the problem and checked for an update?

Simon.

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If your question has been answered, pleased remember to accept the answer and close the question.
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plucenkoAuthor Commented:
All we have to do is change the LOADBEHAVIOR = 0 - on all PCS... In stead of going PC to PC, I want to run it via a login script - but now sure what exactly to do...
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SembeeCommented:
I understand what you want to do, but the point is you shouldn't have to do that. The default settings should work. That change is usually a sign of a badly written plugin. If you can find which plugin is causing the problem then it may be easier to get an update for it.

Simon.

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If your question has been answered, pleased remember to accept the answer and close the question.
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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