If someone forwarded you an e-mail, you will see an e-mail icon in the attachment field. When you click on this attachment you can see the forwarded e-mail. What happens to all users is, you can view the forwarded e-mail once, but if you close out of that e-mail and try to go back into the forwarded e-mail you receive the error message "The operation failed" Now this can be resolved by closing outlook and re-opening the application... Does anyone have a resolution for this bug? We are running exchange and the users who are experiencing this issue are NOT running Cache Mode.