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Windows 2003 server will not shut down but only restart

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Last Modified: 2008-02-18
I have 3 HP Proliant dl380 g5 servers shiny and new just out of the box for a client. They have become an SBS box, a Terminal server and a Pervasive SQL server.

SBS 2003 Standard R2 was installed and configured without a problem ....except the machine will not shutdown.  If I click shutdown and give a planned reason it goes through the motions but restarts and eventually boots back up into windows.

I'm fairly sure the other 2 machines were shutting down fine until I joined them to the domain but now they're doing the same thing.  This makes me lean towards a windows issue but its not impossible that its some setting on the HP hardware.
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Commented:
If they weren't doing it before joining the domain, maybe it's a group policy?
Brian PiercePhotographer
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Awarded 2007
Top Expert 2008

Commented:
I suspect an error is occuring at shutdown and the restart automatically is selected - the first step is to switch this off
Right click - "My Computer", select Properties->Advanced->StartUp and Revovery and click Settings. Untick restart automatically that may make the error message easier to see.

Look in the event log (Conrol Panel->Administrative Tools->Event Viewer->System Log
to see what errors are listed
andyalderretired saggar maker
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Distinguished Expert 2019

Commented:
For troubleshooting I often use "Do not turn off system power after a Windows system shutdown has occurred." as per http://support.microsoft.com/kb/819760/en-us.
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Author

Commented:
Are there any issues installing HP support packs once OS is installed?
andyalderretired saggar maker
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Distinguished Expert 2019

Commented:
Can't think of any problems, the Proliant support pack is structured for you to push it onto live servers from a workstation or integration server so it's fairly well tested. Good luck downloading it though, HP's website seems to be acting up today.

Author

Commented:
Thanks everyone for your help.  The HP product pack solved the problem.
Scott AndersonPrincipal Support Engineer

Commented:
to anyone running a server with Broadcom NICs, most commonly PowerEdge boxes... the April 07 rev of the BCOM causes a STOP 0x7E on shutdown that triggers an auto restart if the 'restart on failure' option is checked in advanced system properties.  Updating the driver to a later rev fixes this issue.
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