Message tracking is OK, but I need more.

Posted on 2007-10-10
Last Modified: 2011-10-03

I'm running Exchange 2003 SP2 with message tracking and email journaling enabled.  This is working well to track emails send and received directly to and from a users mail box.  However, we've had several instances where this was not enough.  We have multiple generic group email accounts, for example, that are accessed by multiple people.  These people open these mailboxs directly from their Oulook, can drag emails in and out, and can delete emails if necessary.  

Lately, we've had several instances of emails "getting lost" or customer requests never getting answered because the email request went missing from the generic "help" account.  Is there a way within Exchange to get even more detailed tracking information beyond what's provided with the message tracking center?  I'd like to be able to track emails being transfered from one mailbox to another, and who deleted them, or sent emails on behalf of the generic account.

Any ideas?  Any third part solutions?

Best Regards,
The Dude
Question by:msdurham
    LVL 3

    Expert Comment

    Go to google and search for the Microsoft Winroute tool.  This will extend your monitoring.
    LVL 104

    Accepted Solution

    There is nothing in Exchange that I am aware of that will log to that kind of detail. Winroute certainly will not and I don't think diagnostic logging would either.
    Can you imagine the size of the logs though if every move in a mailbox was logged?


    If your question has been answered, pleased remember to accept the answer and close the question.

    Author Comment

    Yea, that's what I was afraid of.  Thanks guys !

    Featured Post

    Wish Marketing would stop bothering you?

    Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

    Join & Write a Comment

    Suggested Solutions

    "Migrate" an SMTP relay receive connector to a new server using info from an old server.
    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now