I'm running Exchange 2003 SP2 with message tracking and email journaling enabled. This is working well to track emails send and received directly to and from a users mail box. However, we've had several instances where this was not enough. We have multiple generic group email accounts, email@example.com for example, that are accessed by multiple people. These people open these mailboxs directly from their Oulook, can drag emails in and out, and can delete emails if necessary.
Lately, we've had several instances of emails "getting lost" or customer requests never getting answered because the email request went missing from the generic "help" account. Is there a way within Exchange to get even more detailed tracking information beyond what's provided with the message tracking center? I'd like to be able to track emails being transfered from one mailbox to another, and who deleted them, or sent emails on behalf of the generic account.
Any ideas? Any third part solutions?