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ClearQuest Record content copying

After accessing ClearQuest record and trying to copy the content of the Description of Submission Record," it is unable to do so, because the format is not supported by clipboard.
How could I change the clipboard format?  Or is this problem a function of citrix?
This is why I was trying to remove and re-install citrix.
1 Solution
It is entirely possible that your issue is caused because of a Citrix setting relating to clipboard mapping.  There are policies that can be set via the Presentation Server console that will disable clipboard mapping, essentially causing anything you copy to the clipboard from within a published application to remain on the server side clipboard.  

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