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Windows XP machines lose their network printers, restarting the print spooler solves the problem.

I manage about 100 users who use windows xp pro workstations.  The workstations are on a 2003/2000 AD domain and the users are local admins.  We have about 15 network printers that are installed on a print server.  The print server is a Windows Server 2000 machine and its sole purpose is for printers.  Printers are shared with full control enabled for everyone.  

Periodically users report that they can no longer print to their respective network printers.  When I check the installed printers they are missing and the only way to make the printers reappear is to restart the print spooler on the individual workstations.  For some users this has only happened a couple of times but for others it happens once or twice a day.

 Is this a server related issue or a workstation issue?  Or an end-user isuue?  It doesnt seem like it is related to specific user or workstation.  It seems to happen at random.  So far, Ive rebooted the print server, checked the error logs and searched the internet for answers but with no luck.  Hopefully, someone here can help???  
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every1isevil
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every1isevil
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3 Solutions
 
and235100Commented:
Try running the script(s) on this page:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

On the printer serer - then reinstall the printer with the latest driver - then see if that helps.
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every1isevilAuthor Commented:
But the spooler service is not having issues on the server.  In fact, even if a user loses the network printer, the server and other users can still print to that same printer and every other printer on the network.
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dlangrCommented:
Probably a broken printer driver, try reinstalling the drivers on a machine that crashes multiple times a day and see if that fixes it. Get the latest drivers, if possible.
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dlangrCommented:
also look in the even viewer for print spooler related messages and look them up with google. (or ask us)
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dlangrCommented:
Oh, and to fix all computers if the above works, install the printer driver on the server, see http://technet2.microsoft.com/windowsserver/en/library/6c817429-91b0-4aab-b4fa-240d1df63b9e1033.mspx?mfr=true

This will autmatically update the driver on the client computers if they are directly connected to the server's pinter que (not trough another local or remote que).
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johnb6767Commented:
Totally remove the driver, once you deleted the printer. Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers.....

Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....
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every1isevilAuthor Commented:
No errors on the server.  At this point I think it has to be a driver issue at the workstation.  Corrupt maybe??

My plan is perform the recommended driver/printer reinstallation on the effected workstations.  Update will follow.
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DPAITCommented:
I had this problem a couple years ago when adobe made some changes that killed my print spooler locally when trying to print to certain HP printers.  My solution was to set the service to restart automatically until we resolved the issue with the adobe PDF printing issues.  We fought it for the longest time thinking it was printer drivers when it was actually the adobe translations crashing the spooler somehow.
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and235100Commented:
Hope you got the issues resolved. Thanks.
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