Missing Email Exchange 2003

Posted on 2007-10-10
Medium Priority
Last Modified: 2010-08-05
I have a user who is missing emails under Exchange 2003 and Outlook 2003.  Exchange message tracker tells me "SMTP message delivered locally to store to user@company.com"

I have searched Outlook under inbox, subfolders, deleted items, sent items, etc.  She does not have any rules or junk filters.  The recover deleted items box is blank.  

Exchange seems to indicate that it delivered the message but I can't find it anywhere in Outlook.  Was the message delivered and can I do anything but recover the mailbox?
Question by:anodynehealth
1 Comment
LVL 29

Accepted Solution

mass2612 earned 1000 total points
ID: 20053137

Try checking the mailbox using OWA i.e. while logged on as the user goto http://exchangeserver/exchange. You could also  try setting up the users outlook profile on another computer.

You can also try some of the outlook startup switches such as /cleanrules / cleanviews etc


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