We help IT Professionals succeed at work.

Cannot get website to view on Mac's using Safari 2.0.4 (419.3) or earlier and Firefox on the mac

591 Views
Last Modified: 2013-12-07
Web site cannot be viewed in Safari 2.0.4 (419.3) and in FireFox on the mac we get the following message:
Safari gives me a white page and Firefox gives me the message below:


Server not found
Firefox can't find the server at  www.carolehyder.com.


    *   Check the address for typing errors such as
          ww.example.com instead of
          www.example.com


    *   If you are unable to load any pages, check your computer's network
          connection.


    *   If your computer or network is protected by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.

------
On the PC with both IE and FireFox, everything displays correctly.
The website is www.CaroleHyder.com  and it's a basic site built in Dreamweaver.
Comment
Watch Question

I can see this site on firefox just fine. How are you attempting to access the site?  

Commented:
Hi Michael,

The error you get is not browser related, it states that the address can't be translated into the ip number, which is needed to locate the site. Your DNS servers are responsible for converting the IP name to the IP address number. If it's a direct connection to your ISP, then you'll need to talk to your ISP call center, or update your DNS servers with better ones which can find the address.

This issue is OS related, ie the computer can't translate the addresses using the provided DNS servers.

Author

Commented:
The problem is with the Safari browser on the Mac .  A White page shows up instead of the page.
I have a new Mac with Safari 3.0.x and it works just fine, but on Safari 2.0.4 or earlier, you get the white page.  IE and Firefox on the PC work perfectly.

Commented:
DNS Servers are servers located in your ISP, corporate datacenter, or the gateway computer. They translate a user firendly IP name (like www.mydomain.com) to an IP number, which is required for a machine to find and contact a location on the Internet.

The operating system can be configured to use any DNS servers accessible from your location, whether they are in your building, at your ISP, or on the Internet. The most common configuration is to let the computer get the DNS server addresses on connection, and the DNS servers are then provided by your ISP, pointing their own DNS servers.

If the computer has no DNS server addresses or has some which are not accessible with its current network configuration, it can't translate the IP names. Or the DNS servers may have trouble sometimes, making it hard or impossible to access a webpage. Then you may manually configure your network configuration to use different DNS servers you know you have access to, or simply talk to your ISP support team.

I suggest you to open a question in the mac-os and networking zones.

Commented:
I see. This means wrong DNS server addresses or wrong network interface is given to those browsers. If it's not a wrong proxy server address entered to the browsers ( a server which redirects internal traffic to the external zone) it's something related with the OS network configuration.

To check for the proxy server addresses, on firefox 2.x;

tools menu > options > advanced > network > connection / settings > "direct connection to the internet"

should be checked if you have a direct connection, and don't want to use a proxy server.
if you need to use a proxy server in order to access to the Internet, you need to check it's address against the one you got from your ISP / IT department / etc.

Commented:
try to connect to

http://216.148.223.72/

if you can connect, then your problem is related to DNS servers. If you can still not connect using this IP address, then there is something wrong with network / proxy configuration on the interface given to those browsers.
Consultant
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Commented:
hello,

>> it appears fine in Firefox. It is not a DNS error.

the page doesn't appear in the author's machine on firefox. the reported error is absolutely a dns or another network error which affects the dns service.

>> Server not found
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.