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Failed SBS 2003 R2 Backup Setup due to Volume Shadow Copy
We have a SBS 2003 R2 (not premium) installed with 34 users. I am completing the To Do List and have come unstuck with the Backup procedure. Using an attached USB drive I have followed the wizard and set the backup to run. It fails and returns the following: -
10/11/2007 12:00 AM
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Date: 10/11/2007
Time: 12:00 AM
User: SYSTEM
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Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 10/11/2007 at 12:00 AM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "\\Castle1sbs\COOLER (I)\CASTLESBS1\Backup Files\Small Business Server Backup (02).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup02.
=====================<BEGI
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (02).bkf created 10/11/2007 at 12:00 AM"
Volume shadow copy creation: Attempt 1.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation: Attempt 2.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation: Attempt 3.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation has failed after trying 3 times. The backup cannot continue.
----------------------
The operation did not successfully complete.
10/11/2007 12:00 AM
--------------------------
Date: 10/11/2007
Time: 12:00 AM
User: SYSTEM
--------------------------
Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 10/11/2007 at 12:00 AM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "\\Castle1sbs\COOLER (I)\CASTLESBS1\Backup Files\Small Business Server Backup (02).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup02.
=====================<BEGI
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (02).bkf created 10/11/2007 at 12:00 AM"
Volume shadow copy creation: Attempt 1.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation: Attempt 2.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation: Attempt 3.
Error returned while creating the volume shadow copy:0x80042306.
Volume shadow copy creation has failed after trying 3 times. The backup cannot continue.
----------------------
The operation did not successfully complete.
Barca
try to check event log, see whether there is any error report is generated
ASKER
Nothing within the Event Logs at all at or around the time of the due backup. I have tried to do a manula backup and get the same error message.
ASKER CERTIFIED SOLUTION
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ASKER
Have been using the WSSU 3.0 and I have checked it and for some reason that update kb940349 for VSS was not included eventhough I have Server 2003 checked as a product to search for. Anyhow have downloaded and installed the update - just got wait for the end of the working day to re-boot and test it out. Here's hoping for a result!
ASKER
Have applied the VSS update and re-booted the machine. I then ran the backup manually after running the backup wizard again to make sure the path and folders were correct. It again failed returing the following in the log file: -
10/15/2007 9:55 AM
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Date: 10/15/2007
Time: 9:55 AM
User: Jster
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Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 10/15/2007 at 9:55 AM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "I:\CASTLESBS1\Backup Files\Small Business Server Backup (01).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup09.
=====================<BEGI
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (01).bkf created 10/15/2007 at 9:55 AM"
Volume shadow copy creation: Attempt 1.
Error returned while creating the volume shadow copy:0x80042306.
----------------------
The operation did not successfully complete.
----------------------
=======================<EN
NTBackup finished the backup with errors.
For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
Backup ended at Monday, October 15, 2007 10:00 AM
Backup Runner finished.
END OF LOG
For further details we have a USB disk attached to the SBS which is the destination of the backup and the only other thing worth mentioning is that we have Acronis installed on the server. I am going to try the backup again but instead of the usb drive I shall use a network share to see if that is any part of the problem.
10/15/2007 9:55 AM
--------------------------
Date: 10/15/2007
Time: 9:55 AM
User: Jster
--------------------------
Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 10/15/2007 at 9:55 AM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "I:\CASTLESBS1\Backup Files\Small Business Server Backup (01).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup09.
=====================<BEGI
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (01).bkf created 10/15/2007 at 9:55 AM"
Volume shadow copy creation: Attempt 1.
Error returned while creating the volume shadow copy:0x80042306.
----------------------
The operation did not successfully complete.
----------------------
=======================<EN
NTBackup finished the backup with errors.
For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
Backup ended at Monday, October 15, 2007 10:00 AM
Backup Runner finished.
END OF LOG
For further details we have a USB disk attached to the SBS which is the destination of the backup and the only other thing worth mentioning is that we have Acronis installed on the server. I am going to try the backup again but instead of the usb drive I shall use a network share to see if that is any part of the problem.
SOLUTION
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ASKER
Cheers Techsoeasy & Barca - the solution as it turned out was removing Acronis as it had corrupted the VSS. See here for more info http://www.wilderssecurity.com/showthread.php?p=727926 Have now got NTBackup running
John
PLanitweb
John
PLanitweb
John,
Thanks so much for following up with that. I actually had this problem on two accounts that I have Acronis TrueImage installed on, and had upgraded Acronis as part of the resolution... and had totally forgotten that I had done that. (Actually I did it to be sure that the Acronis backup was working properly, but because I did it at the same time as the VSS updates, I didn't realize it was also part of the problem).
I'm glad that I now know that!
Jeff
TechSoEasy
Thanks so much for following up with that. I actually had this problem on two accounts that I have Acronis TrueImage installed on, and had upgraded Acronis as part of the resolution... and had totally forgotten that I had done that. (Actually I did it to be sure that the Acronis backup was working properly, but because I did it at the same time as the VSS updates, I didn't realize it was also part of the problem).
I'm glad that I now know that!
Jeff
TechSoEasy