071171
asked on
RDP remote printing problems
Have a client that has a HP Officejet 6210 printer at her home. She connects to her remote office through RDP. She wantets to be able to print remote documents locally when she connects to the office server through RDP. I know how to set that normally by installing the local printer drivers on the remote server. The problem i am running into is that since the Photosmart 6210 is an AIO printer, HP provides an .exe file as an install instead of basic drivers. I can't use any of the "driver" files on the HP driver CD nor can I use the executable driver files on HP's website. Has anyone come across this challenge before?
ASKER
pstrawser -
By the "locate" computer, do you mean the local printer at the client's home? When you say login in to the RDP, do you mean the server at the client's office?
By the "locate" computer, do you mean the local printer at the client's home? When you say login in to the RDP, do you mean the server at the client's office?
Hi 071171,
the problem with pstrawser's answer is that the remote machine will not be able to see the shared printer on your client's home machine. This might work on a local LAN but not across the Internet, without using a VPN, for example.
If you go to:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=421991&lang=en
you will see basic driver packages and one for corporate users also for Windows XP. You will need to look at each to decide which one you require. I have had a look for drivers for Server OSes and they dont seem to be listed on HP's website.
Going back to the previous answer, if you have a VPN set up at work, then get your home user to connect to that, share her printer out, and from the work server, add that shared printer. The user's home computer is effectively a print server and will upload the required drivers to the work server. Next time your home user RDP's from home, using their own printer as a local resource, the drivers will already be installed on the work's server.
The problem here is really that HP's support for this product is only for desktop operating systems. Another option is to try installing drivers for an older model that is supported on your server's OS. Not all the functions might be available but with some testing you should be able to get basic printing capabilities. Its not the best but with the restrictions placed on you by HP, its a good enough workaround.
the problem with pstrawser's answer is that the remote machine will not be able to see the shared printer on your client's home machine. This might work on a local LAN but not across the Internet, without using a VPN, for example.
If you go to:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=421991&lang=en
you will see basic driver packages and one for corporate users also for Windows XP. You will need to look at each to decide which one you require. I have had a look for drivers for Server OSes and they dont seem to be listed on HP's website.
Going back to the previous answer, if you have a VPN set up at work, then get your home user to connect to that, share her printer out, and from the work server, add that shared printer. The user's home computer is effectively a print server and will upload the required drivers to the work server. Next time your home user RDP's from home, using their own printer as a local resource, the drivers will already be installed on the work's server.
The problem here is really that HP's support for this product is only for desktop operating systems. Another option is to try installing drivers for an older model that is supported on your server's OS. Not all the functions might be available but with some testing you should be able to get basic printing capabilities. Its not the best but with the restrictions placed on you by HP, its a good enough workaround.
Vegaskid1973, i double read the post, and yes, it will not work without vpn.. sorry man..
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on the locate computer, share the printer,
login to the rdp as administrator and add the printer
login as the user and add that printer to the user
log off the rdp and log back in.. that printer will be now added to the rdp printer setting