RDP remote printing problems

Posted on 2007-10-10
Last Modified: 2013-12-15
Have a client that has a HP Officejet 6210 printer at her home.  She connects to her remote office through RDP.  She wantets to be able to print remote documents locally when she connects to the office server through RDP.  I know how to set that normally by installing the local printer drivers on the remote server.  The problem i am running into is that since the Photosmart 6210 is an AIO printer, HP provides an .exe file as an install instead of basic drivers.  I can't use any of the "driver" files on the HP driver CD nor can I use the executable driver files on HP's website.  Has anyone come across this challenge before?
Question by:071171
    LVL 4

    Expert Comment

    ok, this is what i do about this..    

    on the locate computer, share the printer,
    login to the rdp as administrator and add the printer
    login as the user and add that printer to the user

    log off the rdp and log back in..  that printer will be now added to the rdp printer setting

    Author Comment

    pstrawser -

    By the "locate" computer, do you mean the local printer at the client's home?  When you say login in to the RDP, do you mean the server at the client's office?  
    LVL 2

    Expert Comment

    Hi 071171,

    the problem with pstrawser's answer is that the remote machine will not be able to see the shared printer on your client's home machine. This might work on a local LAN but not across the Internet, without using a VPN, for example.

    If you go to:

    you will see basic driver packages and one for corporate users also for Windows XP. You will need to look at each to decide which one you require. I have had a look for drivers for Server OSes and they dont seem to be listed on HP's website.

    Going back to the previous answer, if you have a VPN set up at work, then get your home user to connect to that, share her printer out, and from the work server, add that shared printer. The user's home computer is effectively a print server and will upload the required drivers to the work server. Next time your home user RDP's from home, using their own printer as a local resource, the drivers will already be installed on the work's server.

    The problem here is really that HP's support for this product is only for desktop operating systems. Another option is to try installing drivers for an older model that is supported on your server's OS. Not all the functions might be available but with some testing you should be able to get basic printing capabilities. Its not the best but with the restrictions placed on you by HP, its a good enough workaround.

    LVL 4

    Expert Comment

    Vegaskid1973, i double read the post, and yes, it will not work without vpn.. sorry man..
    LVL 5

    Accepted Solution

    If you manage to install the drivers on the server there is another thing that you need to be aware of. Most of the All in one printers uses a dot4 port which will not be recognized in a RDP session unless you modify the registry. Check this page out:

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Join & Write a Comment

    1. Boot PC and press F10, select storage options and change the compatibility from “AHCI” to “IDE”, save and exit 2. Boot PC and press F12 3. Upon PXE display of searching for DHCP server, press Pause break to obtain MAC address 3. Open Configu…
    Remote Desktop Protocol or RDP has become an essential tool in many offices. This article will show you how to set up an external IP to point directly to an RDP session. There are many reasons why this is beneficial but perhaps the top reason is con…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
    Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now