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WSUS Clients connecting but not installing updates

Hi,

I have WSUS version 3 installed, all updates approved and two clients connecting and showing up in the correct group.

The trouble is that the clients are not downloading all of the the updates. One of them is at 12 Updates needed.

These machines have been rebooted, I have run the following:

net stop wuauserv
REG DELETE "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate" /va /f

del /q/s c:\windows\softwaredistribution

net start wuauserv
wuauclt.exe /resetauthorization /detectnow

My windowsupdatelog shows:

2007-10-11 12:02:26:207 1316 e2c AU Triggering AU detection through DetectNow API
2007-10-11 12:02:26:207 1316 e2c AU Triggering Online detection (non-interactive)
2007-10-11 12:02:26:207 1316 dec AU #############
2007-10-11 12:02:26:207 1316 dec AU ## START ## AU: Search for updates
2007-10-11 12:02:26:207 1316 dec AU #########
2007-10-11 12:02:26:207 1316 dec AU <<## SUBMITTED ## AU: Search for updates [CallId = {FFD7413B-076B-4423-A455-169F4A83894C}]
2007-10-11 12:02:26:207 1316 c64 Agent *************
2007-10-11 12:02:26:217 1316 c64 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-11 12:02:26:217 1316 c64 Agent *********
2007-10-11 12:02:26:217 1316 c64 Agent * Online = Yes; Ignore download priority = No
2007-10-11 12:02:26:217 1316 c64 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2007-10-11 12:02:26:217 1316 c64 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2007-10-11 12:02:26:217 1316 c64 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-11 12:02:26:327 1316 c64 Misc Microsoft signed: Yes
2007-10-11 12:02:26:367 1316 c64 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-11 12:02:26:377 1316 c64 Misc Microsoft signed: Yes
2007-10-11 12:02:26:417 1316 c64 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2007-10-11 12:02:26:427 1316 c64 Misc Microsoft signed: Yes
2007-10-11 12:02:26:437 1316 c64 Setup *********** Setup: Checking whether self-update is required ***********
2007-10-11 12:02:26:437 1316 c64 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 12:02:26:447 1316 c64 Setup * IsUpdateRequired = No
2007-10-11 12:02:31:825 1316 c64 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2007-10-11 12:02:31:825 1316 c64 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://appserv2:8530/ClientWebService/client.asmx
2007-10-11 12:03:21:720 1316 c64 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2007-10-11 12:03:21:720 1316 c64 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://appserv2:8530/ClientWebService/client.asmx
2007-10-11 12:03:30:193 1316 c64 Agent * Found 0 updates and 34 categories in search; evaluated appl. rules of 695 out of 1008 deployed entities
2007-10-11 12:03:30:203 1316 c64 Agent *********
2007-10-11 12:03:30:203 1316 c64 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-11 12:03:30:203 1316 c64 Agent *************
2007-10-11 12:03:30:213 1316 ce4 AU >>## RESUMED ## AU: Search for updates [CallId = {FFD7413B-076B-4423-A455-169F4A83894C}]
2007-10-11 12:03:30:213 1316 ce4 AU # 0 updates detected
2007-10-11 12:03:30:213 1316 ce4 AU #########
2007-10-11 12:03:30:213 1316 ce4 AU ## END ## AU: Search for updates [CallId = {FFD7413B-076B-4423-A455-169F4A83894C}]
2007-10-11 12:03:30:213 1316 ce4 AU #############
2007-10-11 12:03:30:213 1316 ce4 AU AU setting next detection timeout to 2007-10-11 12:02:40
2007-10-11 12:03:30:213 1316 ce4 AU Setting AU scheduled install time to 2007-10-12 09:00:00
2007-10-11 12:03:35:201 1316 c64 Report REPORT EVENT: {AFB51383-B660-4364-87AA-25F5D33733F3} 2007-10-11 12:03:30:203+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2007-10-11 12:03:35:201 1316 c64 Report REPORT EVENT: {AAE4B224-93E4-49AD-BFA5-27C675F64EAB} 2007-10-11 12:03:30:203+0100 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
0
Hedley Phillips
Asked:
Hedley Phillips
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2 Solutions
 
OlskiCommented:
Are the workstations downloading the updates and just not installing them? Check on the workstation the Auto Update settings in Control Panel>System>Automatic Updates tab. Set it to Automatic and set the time to a time the PC will be on. If you have lots more PCs you can apply this through a Group Policy.
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Alan CoxSr. Systems EngineerCommented:
I would make sure your group policy is set for the machines to look to the server for it's AU
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Hedley PhillipsAuthor Commented:
The group policy is correct as the machines show up in the WSUS console (the log above shows this) and they download files to %systemroot%\SoftwareDistribution\Download but are still showing as requiring updates.

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Alan CoxSr. Systems EngineerCommented:
do the updates show up in add/remove programs on the pc's? I have seen an issue like this before only with event errors (are you getting any?). In that case, I believed corrupt files in download folder. I cleared out and restarted Au services.
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Hedley PhillipsAuthor Commented:
I have cleared out the %systemroot%\SoftwareDistribution\Download folder completely and then run


net stop wuauserv
REG DELETE "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate" /va /f

del /q/s c:\windows\softwaredistribution

net start wuauserv
wuauclt.exe /resetauthorization /detectnow

My folder then gets these files:

11/10/2007  16:37    <DIR>          .
11/10/2007  16:37    <DIR>          ..
11/10/2007  15:31            11,624 a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
11/10/2007  15:31             2,894 b763712ee43f0fd0430236022685ae9e6e5707bb
11/10/2007  15:31             1,062 ec2ef02fab14de77ab451803f0e8411d58676d58

and my update log shows:

2007-10-11 16:33:56:830 1204 e8 AU Triggering AU detection through DetectNow API
2007-10-11 16:33:56:830 1204 e8 AU Triggering Online detection (non-interactive)
2007-10-11 16:33:56:830 1204 c74 AU #############
2007-10-11 16:33:56:830 1204 c74 AU ## START ## AU: Search for updates
2007-10-11 16:33:56:830 1204 c74 AU #########
2007-10-11 16:33:56:830 1204 c74 AU <<## SUBMITTED ## AU: Search for updates [CallId = {45509FD1-9103-4A51-B1A9-755867259399}]
2007-10-11 16:33:56:830 1204 e34 Agent *************
2007-10-11 16:33:56:830 1204 e34 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-11 16:33:56:830 1204 e34 Agent *********
2007-10-11 16:33:56:830 1204 e34 Agent * Online = Yes; Ignore download priority = No
2007-10-11 16:33:56:830 1204 e34 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2007-10-11 16:33:56:830 1204 e34 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2007-10-11 16:33:56:830 1204 e34 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-11 16:33:56:880 1204 e34 Misc Microsoft signed: Yes
2007-10-11 16:33:57:000 1204 e34 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-11 16:33:57:010 1204 e34 Misc Microsoft signed: Yes
2007-10-11 16:33:57:050 1204 e34 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2007-10-11 16:33:57:060 1204 e34 Misc Microsoft signed: Yes
2007-10-11 16:33:57:070 1204 e34 Setup *********** Setup: Checking whether self-update is required ***********
2007-10-11 16:33:57:070 1204 e34 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required version = 7.0.6000.374
2007-10-11 16:33:57:080 1204 e34 Setup * IsUpdateRequired = No
2007-10-11 16:34:02:858 1204 e34 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2007-10-11 16:34:02:858 1204 e34 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://appserv2:8530/ClientWebService/client.asmx
2007-10-11 16:34:03:169 1204 e34 PT WARNING: Cached cookie has expired or new PID is available
2007-10-11 16:34:03:169 1204 e34 PT Initializing simple targeting cookie, clientId = 14a8d812-1dc0-458d-b249-25e113eaf633, target group = Test, DNS name = dell-8500.letterpart.local
2007-10-11 16:34:03:169 1204 e34 PT Server URL = http://appserv2:8530/SimpleAuthWebService/SimpleAuth.asmx
2007-10-11 16:34:46:262 1204 e34 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2007-10-11 16:34:46:262 1204 e34 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://appserv2:8530/ClientWebService/client.asmx
2007-10-11 16:34:55:665 1204 e34 Agent * Found 0 updates and 34 categories in search; evaluated appl. rules of 695 out of 1008 deployed entities
2007-10-11 16:34:55:675 1204 e34 Agent *********
2007-10-11 16:34:55:675 1204 e34 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-11 16:34:55:675 1204 e34 Agent *************
2007-10-11 16:34:55:695 1204 e4c AU >>## RESUMED ## AU: Search for updates [CallId = {45509FD1-9103-4A51-B1A9-755867259399}]
2007-10-11 16:34:55:695 1204 e4c AU # 0 updates detected
2007-10-11 16:34:55:695 1204 e4c AU #########
2007-10-11 16:34:55:695 1204 e4c AU ## END ## AU: Search for updates [CallId = {45509FD1-9103-4A51-B1A9-755867259399}]
2007-10-11 16:34:55:695 1204 e4c AU #############
2007-10-11 16:34:55:695 1204 e4c AU AU setting next detection timeout to 2007-10-11 16:26:37
2007-10-11 16:34:55:695 1204 e4c AU Setting AU scheduled install time to 2007-10-12 09:00:00
2007-10-11 16:35:00:683 1204 e34 Report REPORT EVENT: {3F70ACFB-5C03-4329-98C1-03C858947BEA} 2007-10-11 16:34:55:675+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2007-10-11 16:35:00:683 1204 e34 Report REPORT EVENT: {71A12DE0-CECC-422E-AAE6-62F5B4115FAB} 2007-10-11 16:34:55:675+0100 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.


The client still shows as requiring 12 updates.
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Hedley PhillipsAuthor Commented:
All sorted.

The WSUS server hadn't actually finished downloading the files as it was running BITS in the background.

I brought this into the foreground and once the updates had been downloaded to the WSUS server, the clients all installed fine.

Although I solved this myself, I appreciate your input so will split points.

regards,

/mad
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