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Exchange 2003 inetinfo.exe process taking memory and i cant access OWA

Hi,

I have an Exchange 2003 SP2 on a Windows 2003 R2 Enterprise SP1 machine with 2 GB of RAM.

Today morning onwards my OWA is not working and when i checked i found that my PF Usage is around 3.5 GB and the process named inetinfo.exe is taking almost 550 MB memory. I restarted the machine and still i can see inetinfo.exe process memory usage is going up. After restarting i can access OWA, but as i said inetinfo.exe memory is going up. So i think the same problem will come again.

Please help me to solve the problem.

Below updates are pending to update in the server.

Windows Server 2003 Service Pack 2 (32-bit x86)
 
Security Update for Windows Server 2003 (KB933729)

Security Update for Outlook Express for Windows Server 2003 (KB941202)
 
Cumulative Security Update for Internet Explorer 6 for Windows Server 2003 (KB939653)
 
Windows Malicious Software Removal Tool - October 2007 (KB890830)
 
Security Update for Windows Server 2003 (KB936021)

Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB933854)

Update for Windows Server 2003 (KB933360)
 
Security Update for Windows Server 2003 (KB938829)
 
Security Update for Windows Server 2003 (KB936782)
 
Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)
 
Security Update for Windows Server 2003 (KB921503)
 
Security Update for Windows Server 2003 (KB938127)
 
Update for Windows Server 2003 (KB936357)
 
Security Update for Windows Server 2003 (KB926122)
 
Cumulative Security Update for Outlook Express for Windows Server 2003 (KB929123)
 
Security Update for Windows Server 2003 (KB935840)
 
Security Update for Windows Server 2003 (KB935839)
 
Update for Windows Server 2003 (KB927891)

Regards

Qman
0
qman2007
Asked:
qman2007
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1 Solution
 
SembeeCommented:
What else is on the machine?
Inetinfo is the wrapper for most IIS related services such as web, ftp, and SMTP. The symptoms are either an attack or interference from a third party application.

Any reason you haven't installed Windows 2003 SP2?


Simon.

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If your question has been answered, pleased remember to accept the answer and close the question.
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qman2007Author Commented:
Simon,
Thanks for your reply. Other items in the machine are

GFI Mailessentials 12.0
Symantec Backup Exec Version 10.1
Symantec Mail Security for Microsoft Exchange 5.0
Symantec Client Security (All exchange folders are excluded from scaning)

There is no particular reason for not installing Windows 2003 SP2. Just waiting to make sure no unseen problem will come with that. Whats your view on that? Is it ok to continue with installing SP2?

Just to add some information. I used IIS Debug Dinostics toll 1.0 to check the memry leak on process inetinfo.exe and result said some thing about GFI.
"
purbl.dll is responsible for 25.02 MBytes worth of outstanding allocations. The following are the top 2 memory consuming functions:

purbl!MTAM_InitMessage3+9bfd: 25.02 MBytes worth of outstanding allocations.

purbl!MTAM_InitMessage3+eec3: 1.78 KBytes worth of outstanding allocations. "

Recomendation was to contact GFI.

Further when iam opening GFI mails essentials i am getting a warning saying "My trial version has expired ---" But mine is not a trial version. All this was working fine for the last 10 months.

Regards

Qman
0
 
SembeeCommented:
You have two applications that are notorious for causing problems.
Both GFI and Symantec have been known to cause issues.

SP2 is fine. It has been for months. I deployed it shortly after it was released without any issues. I would certainly suggest installing it.

Considering GFI isn't behaving itself, I would first suggest to remove it, reboot the server and then reinstall it.

Simon.

--
If your question has been answered, please remember to accept the answer and close the question.
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qman2007Author Commented:
Hi All,

Just an update. As i mentioned in my question after restarting my machine inetinfo.exe is quite stable and iam waiting and monitoring the situation now.

Regards

Qman
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qman2007Author Commented:
Hi,

Sembee, after the last re start till now no issues. For your suggestions i am accepting your answer. You mentioned that both Symantec and GFi cause problems. Can you recomend me some products for Virus and Spam from your experiance which wont create any issues to exchange.

Regards

Qman
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SembeeCommented:
For AV on Exchange I tend to suggest GFI Mail Security. This is a different product to the Mail Essentials product. However Exchange based AV software isn't so important now, as most antispam applications will also catch viruses as the distribution method is the same. I tend to use AV software to block attachments that shouldn't be sent.

For antispam, I use Vamsoft ORF with greylisting enabled and IMF on the Exchange server itself. I find that combination deals with most spam.

Simon.
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dsnegi_25decCommented:
which antivirus yu are using ...........
many of the times antivirus is cause
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