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In XP pro , Outlook 2003 on reply errors with:"Starting Microsoft Office Word 2003 as your e-mail editor..."

  In XP Pro running Office 2003 when you go to reply to a email an error pops up "Starting Microsoft Office Word 2003 as your e-mail editor..." ,  Outlook then locks up.  After killing Outlook and unchecking word2003 as the editor under , Options>Mail Format it works fine.  Yet yesterday it worked fine also,  I ran a detect and repair of office to no avail any suggestions why this would crop up after it worked fine for months??
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colm7144
Asked:
colm7144
1 Solution
 
flames1100Commented:
I assume you've rebooted?  Did you do any updates or anything odd to Word yesterday or this morning?
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BrughCommented:
Can you open word without using Outlook?

Are you using advanced signatures? If so, uncheck the option to auto-attach the signature to emails... see if that helps.

Have you run all your office updates?

 - brugh



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war1Commented:
Greetings colm7144 !

MS Word may have gotten corrupted.
1. Reset MS Word toolbar template. With Word close, do a search for and rename normal.dot file. Restart Word and new normal.dot file will be created.

Normal.dot is located in C:/Documents and Settings/<User>/Application Data/Microsoft/Templates folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

3. Repair MS Word. With Word open, go to Help > Detect and Repair.

4. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Hope this helps, war1
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colm7144Author Commented:
war1 wins !!!!   I replaced the Normal.dot and eveything OK now
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war1Commented:
colm7144, glad the problem is fixed.
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