In XP pro ,  Outlook 2003 on reply errors with:"Starting Microsoft Office Word 2003 as your e-mail editor..."

Posted on 2007-10-11
Last Modified: 2008-11-03
  In XP Pro running Office 2003 when you go to reply to a email an error pops up "Starting Microsoft Office Word 2003 as your e-mail editor..." ,  Outlook then locks up.  After killing Outlook and unchecking word2003 as the editor under , Options>Mail Format it works fine.  Yet yesterday it worked fine also,  I ran a detect and repair of office to no avail any suggestions why this would crop up after it worked fine for months??
Question by:colm7144
    LVL 2

    Expert Comment

    I assume you've rebooted?  Did you do any updates or anything odd to Word yesterday or this morning?
    LVL 9

    Expert Comment

    Can you open word without using Outlook?

    Are you using advanced signatures? If so, uncheck the option to auto-attach the signature to emails... see if that helps.

    Have you run all your office updates?

     - brugh

    LVL 97

    Accepted Solution

    Greetings colm7144 !

    MS Word may have gotten corrupted.
    1. Reset MS Word toolbar template. With Word close, do a search for and rename file. Restart Word and new file will be created. is located in C:/Documents and Settings/<User>/Application Data/Microsoft/Templates folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

    3. Repair MS Word. With Word open, go to Help > Detect and Repair.

    4. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps, war1

    Author Comment

    war1 wins !!!!   I replaced the and eveything OK now
    LVL 97

    Expert Comment

    colm7144, glad the problem is fixed.

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