AcmeWidget
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Roaming profile Printer issue
I have a user with a roaming profile. He is having problems printing to a network printer. The issue is that whenever he prints to the particular printer (canon 6020) a part of the page gets cut off. He is able to print on other network printers without any issues. Other users with roaming profiles are also not having any issues printing to the printer.
The drivers seem to be uptodate. Any clues?
The drivers seem to be uptodate. Any clues?
Barca
dose the user's workstation able to ping the printer IP?
ASKER
the user is able to print to the printer, but the printout is bad.
so it must be commuincating with the Printer
so it must be commuincating with the Printer
what is the file type that user want to print it out?pdf?
ASKER
pdf, webpage and email. I have seen problems with all 3
try to reinstall the printer drive
1, delete the printer queue
2, delete the printer driver, ----control panel>>printer and fx>> file>>server properties>>driver>> find the printer driver and delete it.
3, install the driver again
1, delete the printer queue
2, delete the printer driver, ----control panel>>printer and fx>> file>>server properties>>driver>> find the printer driver and delete it.
3, install the driver again
ASKER
I have done that.
umm....have user set any margins setting?
ASKER
no
how about the user login to another workstation?
ASKER
and he still has that problem .....because of which i think it is his profile
again....
click print preview and take a look in the setting...
is the margins setting right?
click print preview and take a look in the setting...
is the margins setting right?
Is his default page size set to A4 or letter in page setup?
Is his locale set correctly?
Is his locale set correctly?
ASKER
not sure what you mean by locale?
default page is set to letter
default page is set to letter
Locale is country settings- usa,uk,etc.
When you say "cut off" do you mean the bottom or top of the page?
If the bottom, it may be a timeout issue.
In the printer driver>properties>advanced
The printer is probably timing out waiting for the PC to generate the pages.
With the above settings, the first page out will take longer, but the whole job should print.
If you can, on the printer, increase the buffer size and timeout values.
When you say "cut off" do you mean the bottom or top of the page?
If the bottom, it may be a timeout issue.
In the printer driver>properties>advanced
The printer is probably timing out waiting for the PC to generate the pages.
With the above settings, the first page out will take longer, but the whole job should print.
If you can, on the printer, increase the buffer size and timeout values.
ASKER
It was cutting off the left side.
The issue got fixed when I recreated the user profile.
Thanks for all the suggestions
The issue got fixed when I recreated the user profile.
Thanks for all the suggestions
ASKER CERTIFIED SOLUTION
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