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Roaming profile Printer issue

I have a user with a roaming profile. He is having problems printing to a network printer. The issue is that whenever he prints to the particular printer (canon 6020) a part of the page gets cut off. He is able to print on other network printers without any issues. Other users with roaming profiles are also not having any issues printing to the printer.

The drivers seem to be uptodate. Any clues?
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AcmeWidget
Asked:
AcmeWidget
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1 Solution
 
BarcaCommented:
dose the user's workstation able to ping the printer IP?
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AcmeWidgetAuthor Commented:
the user is able to print to the printer, but the printout is bad.
so it must be commuincating with the Printer
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BarcaCommented:
what is the file type that user want to print it out?pdf?
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AcmeWidgetAuthor Commented:
pdf, webpage  and email. I have seen problems with all 3
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BarcaCommented:
try to reinstall the printer drive
1, delete the printer queue
2, delete the printer driver, ----control panel>>printer and fx>> file>>server properties>>driver>> find the printer driver and delete it.

3, install the driver again
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AcmeWidgetAuthor Commented:
I have done that.
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BarcaCommented:
umm....have user set any margins setting?

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AcmeWidgetAuthor Commented:
no
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BarcaCommented:
how about the user login to another workstation?
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AcmeWidgetAuthor Commented:
and he still has that problem .....because of which i think it is his profile
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BarcaCommented:
again....
click print preview and take a look in the setting...
is the margins setting right?
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wyliecoyoteukCommented:
Is his default page size set to A4 or letter in page setup?
Is his locale set correctly?
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AcmeWidgetAuthor Commented:
not sure what you mean by locale?

default page is set to letter
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wyliecoyoteukCommented:
Locale is country settings- usa,uk,etc.
When you say "cut off" do you mean the bottom or top of the page?

If the bottom, it may be a timeout issue.

In the printer driver>properties>advanced tab, set spooling to "start printing after the last page has spooled" and untick "enable advanced printer features"  

The printer is probably timing out waiting for the PC to generate the pages.
With the above settings, the first page out will take longer, but the whole job should print.

If you can, on the printer, increase the buffer size and timeout values.


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AcmeWidgetAuthor Commented:
It was cutting off the left side.

The issue got fixed when I recreated the user profile.

Thanks for all the suggestions
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Computer101Commented:
PAQed with points refunded (250)

Computer101
EE Admin
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