Exchange system attendant, information store and MTA stack services won't start

Posted on 2007-10-11
Last Modified: 2010-03-06
Yesterday our mail server quit sending an receiving mail around noon. I checked our queue and it was full of mail but no mail going out. This happens once in awhile so I just restarted the server and everything is usually good. I had to restart a couple times and the mail finally all went into "waiting for directory lookup" then was stuck there. I restarted again and when it booted back up it ran a check disk then all of the mail that was stuck in directory lookup was gone. Our mail is routed through microsoft for spam filtering and none of their data centers can create a smtp connection with our mail server. Last night some how I got it going for about an hour but this morning the same thing is happening. All three of those services will not start as it gives me errors. Any direction would be helpful!

Question by:giemediait
    LVL 104

    Expert Comment

    Any errors in the event log when the server starts?
    Is the server fully patched?
    Are the domain controllers available?


    If your question has been answered, please remember to accept the answer and close the question.

    Author Comment

    Thanks for your response but I already fixed this. I do have another question for you...

     We have 2 mail for incoming and outgoing email and for the processing of spam. Another for just our users mailboxes. The first server is horrible and now we have microsoft filtering are mail so there isn't a need for the first mail server. Well, we have pointed our mail to go to the second server now but microsoft had already pushed about 2,000 emails to the first server which will not connect to our second server. Is there a way to extract the email from the queue (mail is sitting in the queue trying to send to 2nd mail server) and copy it over to the 2nd mail server's queue?
    LVL 104

    Accepted Solution

    You could try stopping the SMTP Server service on both servers. Then Copy the contents of the Queue directory on the old server to the new server, BUT place the items in the pickup folder.

    \exchsrvr\mailroot\vs 1\queue and pickup.

    Then restart the SMTP Server Service and Exchange should process the messages.


    If your question has been answered, please remember to accept the answer and close the question.

    Author Comment

    That worked. Thanks Sembee!

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