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GroupWise - Nickname + GroupWise reports as DMN: Recipient unknown:

Hidee ho my fellow experts!

I have an issue on one of the Netware servers which is baffling me.

We have a setup here which works like so:

Novell NetWare 6
Support Pack Revision 05
(C) Copyright 1983-2003 Novell Inc. All Rights Reserved. Patent Pending.
Server Version 5.60.05 May 27, 2004
Novell eDirectory Version 8.6.2 SMP
NDS Version 10350.30  15 December 2003
Server License: Novell NetWare 6 Server 600 SN:301289963
User Licenses: Novell NetWare 6 NSBS User 600 (Hard Stop)

3 sites have this version of Novell + GroupWise 6.0.4

They are set up to pass emails from Site 1, to Site 2 & Site 3 via the the Post Offices and MTA, they have a VPN between the both.

A user at Site 2 has recently renamed herself in eDirectory from 'Jane' to JaneJR (shes site admin).

The user set up a NickName from her username, for example:

JaneJR@domain.com now has an NickName of Jane@domain.com to catch all her emails going to her old address.

Obviously, the reason I am asking you guys, is because GroupWise Internet at Site1 (Main site - which is MX record for all emails) is reporting this as:
DMN: Recipient unknown: Jane@domain.com

Each user is set up so that the GroupWise user has System Visibility and normally, the emails get to the correct post office.
Does anyone have a clue why Jane@ is not being recognised by the system as a an address to route to?

Appreciate your help.
I'm going to reboot the server tonight, to see if that solves anything.
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MarkMichael
Asked:
MarkMichael
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1 Solution
 
PsiCopCommented:
Rebooting won't solve anything. This is a mail routing issue within GroupWise itself.

I'm not sure that a Nickname is the right item to set. I think she needs a Gateway Alias. It's been awhile since I've done this.

You can also go to her User object in eDirectory and ADD the new E-Mail address to the object's "EMail Address" Property.
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MarkMichaelAuthor Commented:
How do I add the address to her object? in the 'email address' she just has 'JaneJR@domain.com' would I use the ';' between the addresses or a comma perhaps?
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MarkMichaelAuthor Commented:
hmmm, i cannot add a gateway alias to this user either.

the 'undeliverables' are not getting passed on to the 2nd server and the main server isnt picking up the Jane@ nickname, so is simply discarding the message. Any more clues?
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MarkMichaelAuthor Commented:
Hi have come to realise that NickNames don't seem to be working on the other Post Offices, only on the main site. I have created a new user with an email address of the one needed and simply forwarded on emails to the desired address. (Thats my workaround anyway!)
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PsiCopCommented:
Glad you have a workaround. Kinda a kludge, but gives you breathing room.

I'm wondering if the issue is a Visibility problem.
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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