GroupWise - Nickname + GroupWise reports as DMN: Recipient unknown:

Posted on 2007-10-11
Last Modified: 2013-11-12
Hidee ho my fellow experts!

I have an issue on one of the Netware servers which is baffling me.

We have a setup here which works like so:

Novell NetWare 6
Support Pack Revision 05
(C) Copyright 1983-2003 Novell Inc. All Rights Reserved. Patent Pending.
Server Version 5.60.05 May 27, 2004
Novell eDirectory Version 8.6.2 SMP
NDS Version 10350.30  15 December 2003
Server License: Novell NetWare 6 Server 600 SN:301289963
User Licenses: Novell NetWare 6 NSBS User 600 (Hard Stop)

3 sites have this version of Novell + GroupWise 6.0.4

They are set up to pass emails from Site 1, to Site 2 & Site 3 via the the Post Offices and MTA, they have a VPN between the both.

A user at Site 2 has recently renamed herself in eDirectory from 'Jane' to JaneJR (shes site admin).

The user set up a NickName from her username, for example: now has an NickName of to catch all her emails going to her old address.

Obviously, the reason I am asking you guys, is because GroupWise Internet at Site1 (Main site - which is MX record for all emails) is reporting this as:
DMN: Recipient unknown:

Each user is set up so that the GroupWise user has System Visibility and normally, the emails get to the correct post office.
Does anyone have a clue why Jane@ is not being recognised by the system as a an address to route to?

Appreciate your help.
I'm going to reboot the server tonight, to see if that solves anything.
Question by:MarkMichael
    LVL 34

    Expert Comment

    Rebooting won't solve anything. This is a mail routing issue within GroupWise itself.

    I'm not sure that a Nickname is the right item to set. I think she needs a Gateway Alias. It's been awhile since I've done this.

    You can also go to her User object in eDirectory and ADD the new E-Mail address to the object's "EMail Address" Property.
    LVL 15

    Author Comment

    How do I add the address to her object? in the 'email address' she just has '' would I use the ';' between the addresses or a comma perhaps?
    LVL 15

    Author Comment

    hmmm, i cannot add a gateway alias to this user either.

    the 'undeliverables' are not getting passed on to the 2nd server and the main server isnt picking up the Jane@ nickname, so is simply discarding the message. Any more clues?
    LVL 15

    Author Comment

    Hi have come to realise that NickNames don't seem to be working on the other Post Offices, only on the main site. I have created a new user with an email address of the one needed and simply forwarded on emails to the desired address. (Thats my workaround anyway!)
    LVL 34

    Expert Comment

    Glad you have a workaround. Kinda a kludge, but gives you breathing room.

    I'm wondering if the issue is a Visibility problem.
    LVL 1

    Accepted Solution

    PAQed with points refunded (500)

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