johnpitt
asked on
Remote Assitance error - A program could not start
Just recently my offer remote assistance has stopped working. It also appears I get the same error when opening a remote asst. request. I can go offer remote assistance, enter the pc name, it will resolve the user, I click start remote assistance and i immediately get the error in a pop up box "A program could not start, please try again". I did notice that "remote desktop help session manager" service was set to manual. I started it but the result was the same. The only thing I can remember doing was installing some windows updates. About 5 of them I think. If I go to uninstall the updates, I get the gloom and doom message telling me of all the programs I will probably break. So I did not uninstall them. I have all the PC's opened for this as well as all the firewall configs for it pushed out through GP. I know it must be my machine because it works from other machines.
Lan/Wan-XP SP2 Desktops-Win 2000 domain
I have no issues with Connecting RDP to a server with MSTSC
Lan/Wan-XP SP2 Desktops-Win 2000 domain
I have no issues with Connecting RDP to a server with MSTSC
What was the last updates you installed?
ASKER
Latest updates:
930916
929338
933566
927891
935839
935840
936357
939373
930916
929338
933566
927891
935839
935840
936357
939373
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I believe that the Remote Assistance service depends on Terminal Services. If this service is disabled then this could be a cause of your problems.
The service also uses the Windows Messenger. If this is disabled then you will also have problems.
A good starting point for resolving RA issues is by looking at this article:
http://www.pcw.co.uk/personal-computer-world/features/2160026/invitation-help
This may help you find the cause of your problem.
The service also uses the Windows Messenger. If this is disabled then you will also have problems.
A good starting point for resolving RA issues is by looking at this article:
http://www.pcw.co.uk/personal-computer-world/features/2160026/invitation-help
This may help you find the cause of your problem.
ASKER
Not as easy of a solution as I had hoped for but the repair install did fix the issue. Now I will install updates and see where the thing breaks. If it does that is.
Thanks for everyones help.
Thanks for everyones help.