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Print error w/ HP laserjet 1022n

mfraher
mfraher asked
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Last Modified: 2013-12-15
I have been having problems with an HP laserjet 1022n printer.  It is connected via a network connection to the server running Windows Server 2003, and shared from there.  I am no longer able to print.  The error message that I received was:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7031
Date:            10/11/2007
Time:            2:26:34 PM
User:            N/A
Computer:      SERVER
Description:
The Print Spooler service terminated unexpectedly.  It has done this 7 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I believe that the problem is that the server is not recognizing the printer.  I am unable to ping the printer.  Furthermore, the network card on the printer has a solid yellow light and a flashing orange light.   Any suggestions on how to proceed to troubleshoot?  I am able to print to other network printers shared through the server.
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Commented:
It sounds like a communication problem. You can take the print spooler out of the equation by
checking the 'Print directly to the printer' checkbox on the Advanced tab of your Printers
Property pages.

If it still wont print, then test the printer by hooking it up to a machine via USB or Parallel and
seeing if it will print that way. If it does, then its the network card, if it does not, then it is the
printer itself.



Author

Commented:
When i tried to change the settings to "print directly to the" i got the message "print settings could not be saved,  operation could not be completed.

I will try hooking it via USB tommorrow and let you know the results
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wyliecoyoteukIT director
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Commented:
A common problem with network printers is another device using the same IP address.

Try switching the printer off and ping the IP address. if you get a reply, that is the cause.

I always set printers with fixed IPs, out of the DHCP scope, or, better still, use DHCP and reserve the address for the printer's MAC.

Most printers will surrender their IP address if they detect an IP conflict.

I have had this where a laptop with a fixed IP was connected to the network, which caused intermittent problems.
wyliecoyoteukIT director
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Commented:
Another cause is faulty speed negotiation, or faulty cabling.. if possible, try locking the printer to 10Mbps, half duplex, and see if it works then.

Author

Commented:
I did a cold reset and ran a new configuration page.  The IP address changed, and when i updated the configuration settings for hte printer it worked.
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Commented:
Thanks for the feedback, mfraher - and for the points.

Glad to see you're up again.
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