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Roaming profile lost???

We are running Windows Server 2003 as a domain controller.  

When one of our employees tried logging on yesterday, the following message came up:

Windows cannot locate the server copy of your roaming profile.  Windows will attempt to log onto local machine.  This user has worked without a problem for approximately 3 weeks.  

The following events were logged in event viewer when she attempted to logon

Event Type:      Success Audit
Event Source:      Security
Event Category:      Logon/Logoff
Event ID:      576
Date:            10/11/2007
Time:            2:49:03 PM
User:            BGCLUB\michele.santagata
Computer:      SERVER
Description:
Special privileges assigned to new logon:
       User Name:      michele.santagata
       Domain:            BGCLUB
       Logon ID:            (0x0,0x26A155)
       Privileges:      SeSecurityPrivilege
                  SeBackupPrivilege
                  SeRestorePrivilege
                  SeTakeOwnershipPrivilege
                  SeDebugPrivilege
                  SeSystemEnvironmentPrivilege
                  SeLoadDriverPrivilege
                  SeImpersonatePrivilege
                  SeEnableDelegationPrivilege

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


and

Event Type:      Success Audit
Event Source:      Security
Event Category:      Logon/Logoff
Event ID:      540
Date:            10/11/2007
Time:            2:49:03 PM
User:            BGCLUB\michele.santagata
Computer:      SERVER
Description:
Successful Network Logon:
       User Name:      michele.santagata
       Domain:            BGCLUB
       Logon ID:            (0x0,0x26A155)
       Logon Type:      3
       Logon Process:      Kerberos
       Authentication Package:      Kerberos
       Workstation Name:      
       Logon GUID:      {0df7229b-9c3e-85a2-67bb-ac2b08b349ff}
       Caller User Name:      -
       Caller Domain:      -
       Caller Logon ID:      -
       Caller Process ID: -
       Transited Services: -
       Source Network Address:      10.10.10.22
       Source Port:      0


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Any ideas of what might have happened.
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mfraher
Asked:
mfraher
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1 Solution
 
gabbadarCommented:
For whatever reason, the workstation probably couldn't create a connection to the server at the time of login. This is typically pretty rare for my site (only about 20 workstations), but a reboot usually solves the problem (the user has their profile back, at least).

If this still happens after a reboot (or two), first make sure the workstation has network access, and can access the server by logging in locally as an admin.

If it's not a network problem, the profile may have become corrupt, either on the server, or the local workstation. Try the local workstation first. First backup the local profile (Documents and Settings folder on the system drive - renaming it works well), and have the user log back in. The profile will be redownloaded from the server. The same can be done in reverse, but I've rarely gotten to this point.

I have used Global Policy to force the user's Desktops, My Documents, and Application Settings to be stored on the server in addition to the profile. With this configuration, I had tons of trouble with the described problem until I turned off something to the extent of local caching of files. This stopped the synchronization, and profile errors almost completely. Just adding this little bit because I know it was a real pain for me.

Does any of that need a little clarification? I know that was a bit of a rant, but I once read that roaming profiles are the bane of any administrator if applied, so I thought I'd throw in my experience.
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gabbadarCommented:
I found a procedure I wrote up for my company. This outlines how to properly create a backup of the local profile. Hope this helps!

Procedure to delete a local roaming profile. Necessary to fix some of the following problems:
          o Constant synchronization
          o Missing icons, or other files
          o Missing email
          o Profile-related errors at login

1. On the file server [SERVERNAME], make a copy of their roaming profile, and user directory:
      o e:\share\user$\username
      o e:\share\profiles$\username

2. Restart client workstation

3. Log into client workstation as local administrator (THIS COMPUTER)

4. Make a copy of the local profile:
      a. Create a new directory in "c:\Documents and Settings\YYYYMMDD - username BACKUP"
      b. Right click on My Computer > Properties > Advanced tab > User Profiles Settings button
      c. Select the users profile, and CopyTo the backup directory
      d. Delete the user's profile
      e. Close dialogs, restart computer

5. Have user log in. Their profile will be redownloaded from the server. If there are any missing
   files, they can most likely be retrieved from the users local profile. This is likely if there
   is a problem with synchronization (workstation constantly wants to synchronize).
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mfraherAuthor Commented:
I have restarted numerous times.  When I try to log on...there was the error message i put above as well as the following one:

"Windows cannot find local profile and is logging you on w/ a temporary Profile"

It appears to me that the roaming profile has vanished from both the local machine and the server.  Is my only hope to start all over and create the profile again on the server?
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gabbadarCommented:
On the workstation, there's no profile for the user under Documents and Settings?

How about if the user logs in elsewhere? Same error?
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mfraherAuthor Commented:
There is no profile for the user on that local workstation.

I tried logging on with the user on a different workstation and received the same error messages.
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gabbadarCommented:
I'm sorry, I'm not sure where to go with this one. I've never seen the user profile completely gone from both the local computer, and the server. Additionally, non-existent user profiles are created when successfully logging into the server assuming there are no problems with network access.

My only other suggestion would be to completely disable any firewalls installed. Not only Windows, but AVG, Norton, or McAfee firewalls as well. In my experience, the default firewall from AVG prevented my roaming profiles from working properly for some reason. This wouldn't be a cause of the profile disappearing, however.

Damage control: If she had critical files saved to her profile, I would look into running running an undelete program to see if they're accessible. Then rebuilding the profile.

Unless there are any other experts with advise..
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gabbadarCommented:
I thought of one other thing last night. This isn't applicable to your situation if the profile is missing from the server, but I thought it would help the thread..

If permissions have changed on, or in the user's profile, it can also cause this 'profile cannot be found' error. The fix is to, on the server, reset the permissions so the user not only has full read/write access, but is also marked as the owner.
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mfraherAuthor Commented:
I recreated the profile and she is able to log on...although i did not make the new one a roaming profile.
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