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keyboard not recognized

I have problems with my HP Pavilion notebook from the 3000 series with Vista Business on it.  

The drama started 2 days ago: the PC booted as usual, I entered my password and was put into my account but then the keyboard and mousepad didn't do anything for me, the coursor was stuck, I couldn't get into the task manager. I don't have an additional keyboard, so I only could turn it off and on again.

The screen showed me the error message that windows hadn't shut down properly and recommended a disk scan but I actually couldn't do anything, No key was working for me. And the disk scan freezes at a couple percent. I tried it repeatedly, I am stuck here at that level.

However - I can get into the BIOS when it is booting up to the error screen. Unfortunately I am no expert with configurations and didn't know what to look for. I haven't done any setting changes in the BIOS for the notebook, it still has the configuation it came with and it worked fine before. I also didn't install any programs lately, I have no games or dodgy programs on it, I use internet but I have an up to date security suite. I didn't drop it, I didn't spill anything on it. It really happened out of the blue.

I borrowed an external keyboard which luckily worked so I could bypass the useless disk scan and Vista just booted up normally. And even the laptop keyboard worked then again. But the problem is still there. While I was frantically rescuing data onto my pen drive the screen just blackened and came on again and the keyboard was gone again and I am back at the beginning.

The notebook is only 2 month old and I brought it back to the job but the trader is not doing anything for me. Anyone have an idea what is wrong with it? I desperately need it to work. Maybe it is just needs a configuation change or something else simple. I am not very knowledgeable with computers in that matter.





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illgen77
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illgen77
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3 Solutions
 
fmonroyCommented:
I suggest browse pavilion's web site for updated drivers.
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illgen77Author Commented:
good suggestion but I check for updates every week or so and have all currently availabe updates from HP and MS. What drivers could be causing the problem? I could try to chase them down from other sources.
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fmonroyCommented:
that should be not the problem because you have updated drivers.
mmm... does your system have a restore point previous to the date when the problem started?
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nobusCommented:
>>   While I was frantically rescuing data onto my pen drive the screen just blackened and came on again and the keyboard was gone again and I am back at the beginning.    <<   do you mean it reboots?  that can be caused by nearly everything, hard or soft.
you can diagnose if it comes from the software by running from a live cd :

ftp://ftp.uni-kl.de/pub/linux/knoppix/KNOPPIX_V5.1.0CD-2006-12-30-EN.iso      Knoppix      
www.nu2.nu/pebuilder/                                     BartPe

you can also run some tests, like a ram and disk test; download the ubcd , boot from it, and run memtest86+ for 3 passes :
http://www.majorgeeks.com/Ultimate_Boot_CD_Full_d4981.html
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ridCommented:
You should really try a live CD of some description, with Knoppix or Ubuntu (www.knoppix.org or www.ubuntu.com) and see if the KB will work, consistently or intermittently. If it does work, its a VISTA thing that bugs you, if it doesn't work, it's probably a hardware thing, like an unseated ribbon cable from KB/touchpad to the motherboard.
/RID
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illgen77Author Commented:
sorry it took a while to get it sorted, tried the CD and had still the same phenomenon, then I gave up (I didn't dare to battle with loose cables) and gave it into more knowledgeable hands and luckily it was not the hardware but hardware and Vista having big communication problems, had the disk and so on checked, all fine, in the end it boiled down to re-installement of drivers and service pack that makes Vista more compatible with my hardware components and so far all is good until it gets all muddled again I guess. I am not impressed with Vista at all. The next computer is going to be a Mac!
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rindiCommented:
Please follow the instructions in my Link above to close the Q.

Thanks,
rindi,
EE Cleanup Volunteer
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rindiCommented:
Sorry about that...
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illgen77Author Commented:
Can the question please be closed? Thanks.
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fmonroyCommented:
I think you already did it.
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