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Windows Mail will not shut down

I have a new laptop which came with Windows Vista on it.  This means I have Windows Mail as my email package.  The problem is I cant close it.  

When I click on the cross in the top right hand corner or when I close it by clicking File and Exit a message appears saying:

Windows is collecting more information about the problem.  This may take several minutes.

Then a message appears that says:
Windows Mail has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

It then says: Windows Mail is restarting.

I don't want it to restart.  I want it to shut down!  
Does anyone know the answer?  I would love some help!
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hamercer
Asked:
hamercer
7 Solutions
 
psyclown-Commented:
Take a look at this, and try to reset Windows Mail:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
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SysExpertCommented:
Also, you might want to disable it in the services ( set to manual or disable ), as well as in the startup via the MSCONFIG program.

 You can then run it manually if needed.

I hope this helps !
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war1Commented:
Greetings hamercer !

Reinstall Windows Mail.  Here is a way to reinstall Windows Mail.  You can close Windows Mail in the Task Manager.
http://forums.techguy.org/windows-vista/554006-reinstall-windows-mail.html

Scroll down to the 7th comment by Italian.

Hope this helps, war1
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war1Commented:
hamercer, any udpate?
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hamercerAuthor Commented:
Thank you all for your suggestions.  I am not able to try any of them out at the moment as my laptop and I are temporarily parted! But will do so as soon as I can....
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war1Commented:
hamercer, thank you for the update!
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hamercerAuthor Commented:
I would be grateful if you did not close this question - I have not been able to try the suggested answers yet but hope to do so very soon.
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hamercerAuthor Commented:
war1 and psyclown,

I have tried both your suggestions of reinstalling/resetting Windows Mail and unfortunately I am still experiencing the same problem in that it says windowsmail has not shut down correctly and will reopen.
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war1Commented:
hamercer,

A background program is using Windows Mail and not letting it shutdown.  Temporarily  disable antivirus, antispyware, and other programs running in the background, one at time.
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hamercerAuthor Commented:
Thank you - I will try it.......
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hamercerAuthor Commented:
Thank you all for your help - unfortunately I was not able to solve the problem so I have now installed a new email package and removed windowsmail from the laptop.
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war1Commented:
hamercer,

Gald you came back to your question. What email client are you using?  Windows Mail is part of the operating system. How did you remove it?
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hamercerAuthor Commented:
Apologies for the confusion - I've just removed it from start up bars and shortcuts and stopped it being the default email client.  I've switched to AOL which I know has a less than perfect reputation but no problems so far....
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