hamercer
asked on
Windows Mail will not shut down
I have a new laptop which came with Windows Vista on it. This means I have Windows Mail as my email package. The problem is I cant close it.
When I click on the cross in the top right hand corner or when I close it by clicking File and Exit a message appears saying:
Windows is collecting more information about the problem. This may take several minutes.
Then a message appears that says:
Windows Mail has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
It then says: Windows Mail is restarting.
I don't want it to restart. I want it to shut down!
Does anyone know the answer? I would love some help!
When I click on the cross in the top right hand corner or when I close it by clicking File and Exit a message appears saying:
Windows is collecting more information about the problem. This may take several minutes.
Then a message appears that says:
Windows Mail has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
It then says: Windows Mail is restarting.
I don't want it to restart. I want it to shut down!
Does anyone know the answer? I would love some help!
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ASKER
I would be grateful if you did not close this question - I have not been able to try the suggested answers yet but hope to do so very soon.
ASKER
war1 and psyclown,
I have tried both your suggestions of reinstalling/resetting Windows Mail and unfortunately I am still experiencing the same problem in that it says windowsmail has not shut down correctly and will reopen.
I have tried both your suggestions of reinstalling/resetting Windows Mail and unfortunately I am still experiencing the same problem in that it says windowsmail has not shut down correctly and will reopen.
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ASKER
Thank you - I will try it.......
ASKER
Thank you all for your help - unfortunately I was not able to solve the problem so I have now installed a new email package and removed windowsmail from the laptop.
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ASKER
Apologies for the confusion - I've just removed it from start up bars and shortcuts and stopped it being the default email client. I've switched to AOL which I know has a less than perfect reputation but no problems so far....
ASKER