We help IT Professionals succeed at work.

Windows Mail will not shut down

692 Views
Last Modified: 2008-04-07
I have a new laptop which came with Windows Vista on it.  This means I have Windows Mail as my email package.  The problem is I cant close it.  

When I click on the cross in the top right hand corner or when I close it by clicking File and Exit a message appears saying:

Windows is collecting more information about the problem.  This may take several minutes.

Then a message appears that says:
Windows Mail has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

It then says: Windows Mail is restarting.

I don't want it to restart.  I want it to shut down!  
Does anyone know the answer?  I would love some help!
Comment
Watch Question

Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Top Expert 2007
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Top Expert 2008
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Top Expert 2008
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Thank you all for your suggestions.  I am not able to try any of them out at the moment as my laptop and I are temporarily parted! But will do so as soon as I can....
CERTIFIED EXPERT
Top Expert 2008
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
I would be grateful if you did not close this question - I have not been able to try the suggested answers yet but hope to do so very soon.

Author

Commented:
war1 and psyclown,

I have tried both your suggestions of reinstalling/resetting Windows Mail and unfortunately I am still experiencing the same problem in that it says windowsmail has not shut down correctly and will reopen.
CERTIFIED EXPERT
Top Expert 2008
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Thank you - I will try it.......

Author

Commented:
Thank you all for your help - unfortunately I was not able to solve the problem so I have now installed a new email package and removed windowsmail from the laptop.
CERTIFIED EXPERT
Top Expert 2008
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Apologies for the confusion - I've just removed it from start up bars and shortcuts and stopped it being the default email client.  I've switched to AOL which I know has a less than perfect reputation but no problems so far....

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.