Quickbooks 2008

Posted on 2007-10-12
Last Modified: 2008-08-29
Quickbook 2008.  I downloaded the demo version which i called the Simple Start.  After installing and then running it I get th typical error message like :Quickbooks has encountered a problem and needs o close.  We are sory for the inconvenience. "  When I click on "Send Error Report," I am directed to Intuit as the source.  But a Intuit I could not find any answer.  Has anyone any slutions for this thanks. Because I am thinking of getting the full version.
Question by:jegajothy
    LVL 9

    Expert Comment

    Does the error message appear as soon as you launch the app?

    Have you tried uninstalling. rebooting, re-installing?

     - Brugh

    LVL 5

    Expert Comment

    What type of system are you trying to install on?  Windows Vista, by any chance?  Tell us a little about your system, please.
     - Robstg

    Author Comment

    Windows XP Professional with a RAM of 376 mb
    LVL 5

    Accepted Solution

    Here are some quick steps to attempt before delving into the "much more serious" problems you may be having:
    1. Disable any anti-virus/anti-spyware you are running before attempting to install
    2. Make sure you are logged in as Administrator
    3. Manually install the .NET framework (required in QB2008) - instructions to follow
    4. Manually install Flash Player 7 (also required for QB2008)


    1. Restart the computer.
    2. Check running processes:
         a. Stop/disable any anti-virus software.
         b. Right-click the Microsoft Windows task bar, and then select Task Manager. The Task Manager window opens.
         c. Click the Processes tab and look for the following processes:
              - WSup.exe
              - WToolsA.exe
              - WToolsS.exe
         d. If one or more of these processes exist, contact your anti-virus/anti-spyware vendor for removal instructions. Alternatively, you can visit the Symantec Web site for a free removal tool and instructions.

    3. If the error is occurring on a Microsoft Windows 2000 computer, please skip to Step 5.
    4. Restart your system in Selective Startup mode:
         a. Click the Microsoft Windows Start button, select Run, type msconfig in the Open window, and then click OK.
         b. Click the General tab, and then select the Selective Startup checkbox.
         c. Click to clear the Process SYSTEM.INI File, Process WIN.INI File, Load System Services, and Load Startup Items checkboxes.
         d. Click the Services tab, and then click the Disable All button. (This will clear all checkboxes except for Remote Procedure Call and Remote Procedure Call Locator.)
         e. Scroll down the list to find Windows Installer.
         f. Select the Windows Installer checkbox, and click OK to restart the computer.
         g. After restarting, close any messages advising you that you are in Selective Startup mode and close the System Configuration Utility. (Important: Do not click OK. This will restart the computer.)
         h. Reinstall QuickBooks.
         i. If the installation was not successful, continue with the following steps.
    5. Check for conflicting third-party applications:
         a. Click the Microsoft Windows Start button, select Run, type appwiz.cpl in the Open window, and then click OK. The"Add or Remove Programs" window opens.
         b. Look for the following programs listed under Currently installed programs
              - WinTools
              - WinEasy
              - WebSearch
              - Easy Installer
              - System Mechanic
              - HP Component Manager

    6. If one or more of the above programs are listed, select the program, click the Change/Remove button and then (if prompted) click Yes to confirm the removal. Follow the onscreen instructions to remove the program.
    7. Delete the temporary files on the computer:
         a. Click on My Computer
         b. Double click on C: > Windows> Temp
         c. Click Edit>Select all
         d. Click Edit>Delete
         e. Close the window
         f. Right click on your Recycle Bin and choose Empty Recycle Bin

    >>>>>NOTE: If the issue is still not resolved and if Ad Aware is installed on the computer:<<<<<

    1. Set Ad-Aware to manual mode.
    2. Quit Ad-Watch.
    3. Install QuickBooks.
    4. Restart Ad-Watch.
    5. Accept the changes that Ad-Watch detects as they appear on the screen.

    >>>>> To check to see if .NET Framework 1.1 is installed on the system: <<<<<

    1. Go to add/remove programs in the control panel
    2. Check for a listing for Microsoft (R) .NET Framework 1.1, if you do not find this listing continue with the next step.
    3. Go to the following link
    (cut and paste into your favourite browser)
    4. Read the instructions on the Microsoft site for proper installation instructions.
         - Insert the QuickBooks CD into the CD ROM drive.
         - Cancel the prompt to begin the installation of QuickBooks if it starts.
         - Open My Computer
         - Right click on the CD ROM drive and select Open
         - Open the Third Party folder
         - Open the DotNet11 folder
         - Double -click DotNetfx and go through the install
         - Double-click DotNetSp1 and go through the install
    5. Reboot the computer
    6. Attempt the install of QuickBooks again.
    If this doesn't help; we have one more step to try (manually installing Flash Player 7)
    Let us know how it turned out!

    Certified QuickBooks Pro Advisor

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