No USB Keyboard or Mouse support on a Sysprep'd image created on a GX280 pushed to GX270/620

I have created an image of a Dell system, a GX280, using Sysprep and Symantec Ghost.  When I push this image to any other dell, a GX270 or a GX620, I lose USB Keyboard/Mouse support and therefore cannot even start the Sysprep setup upon first boot.  This was not a huge deal on the GX270 as there are PS2 ports available, however, Dell has phased out PS2 ports on their GX620 line and I am a bit stuck on how to fix this.  My next step will be to attempt to autostart the Sysprep so no input is required, but if anyone has any tips please let me know.
dsavercoolAsked:
Who is Participating?
 
ee_autoConnect With a Mentor Commented:
Question PAQ'd, 250 points refunded, and stored in the solution database.
0
 
ajarveyCommented:
Can you go into the BIOS and reset the configuration data. Try rebooting after that and see if it discovers the hardware.
0
 
Ric TuteroCommented:
You can also check the BIOS for entries like "Legacy USB" or "USB Emulation" & make sure they are enabled. That is AFTER you reset the configuration data. when resetting, some versions of the GX series BIOS default to "disabled".
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
dsavercoolAuthor Commented:
Fully automating the sysprep setup got it through the screen I was stuck staring at with Lack of inputs.  Once it got to the next screen it loaded the keyboard and mouse.  I checked the USB settings and they were all correct in the BIOS on the two machines I tested.  The issue is now resolved, thank you for your support.
0
 
steelspyCommented:
How did you automate it to click on the "next"???
0
 
steelspyCommented:
Scratch that; I just read the instructions on how to make the sysprep.inf and where to put it.

The Microsoft Windows Preinstallation Reference fully explains this. After using the setupmgr.exe utility to create the sysprep.inf, you put the sysprep.inf file in the C:\sysprep folder on the local drive of the to-be image.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.