No USB Keyboard or Mouse support on a Sysprep'd image created on a GX280 pushed to GX270/620

Posted on 2007-10-12
Last Modified: 2013-12-02
I have created an image of a Dell system, a GX280, using Sysprep and Symantec Ghost.  When I push this image to any other dell, a GX270 or a GX620, I lose USB Keyboard/Mouse support and therefore cannot even start the Sysprep setup upon first boot.  This was not a huge deal on the GX270 as there are PS2 ports available, however, Dell has phased out PS2 ports on their GX620 line and I am a bit stuck on how to fix this.  My next step will be to attempt to autostart the Sysprep so no input is required, but if anyone has any tips please let me know.
Question by:dsavercool
    LVL 6

    Expert Comment

    Can you go into the BIOS and reset the configuration data. Try rebooting after that and see if it discovers the hardware.
    LVL 5

    Expert Comment

    by:Ric Tutero
    You can also check the BIOS for entries like "Legacy USB" or "USB Emulation" & make sure they are enabled. That is AFTER you reset the configuration data. when resetting, some versions of the GX series BIOS default to "disabled".

    Author Comment

    Fully automating the sysprep setup got it through the screen I was stuck staring at with Lack of inputs.  Once it got to the next screen it loaded the keyboard and mouse.  I checked the USB settings and they were all correct in the BIOS on the two machines I tested.  The issue is now resolved, thank you for your support.

    Expert Comment

    How did you automate it to click on the "next"???

    Expert Comment

    Scratch that; I just read the instructions on how to make the sysprep.inf and where to put it.

    The Microsoft Windows Preinstallation Reference fully explains this. After using the setupmgr.exe utility to create the sysprep.inf, you put the sysprep.inf file in the C:\sysprep folder on the local drive of the to-be image.

    Accepted Solution

    Question PAQ'd, 250 points refunded, and stored in the solution database.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Join & Write a Comment

    Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
    For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
    This video demonstrates how to use each tool, their shortcuts, where and when to use them, and how to use the keyboard to improve workflow.
    The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    25 Experts available now in Live!

    Get 1:1 Help Now