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Can't access shared folder from one computer

Posted on 2007-10-12
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From any computer except one, I can access a share on one of my servers called \\server\share.

It's not my user account becuase I can access that share if i log onto a different computer. all computers are windows xp sp2 with latest updates. server is windows 2003 R2 standard Any ideas?
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Question by:twcadmin
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by:twcadmin
ID: 20065854
I have tried using both \\server\share and \\ipaddress\share and both say... The network path was not found.
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by:Darylx
ID: 20065873
Can you access any other shares from that computer?
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by:Shift-3
ID: 20066150
Can you ping the server's IP from the problem workstation?

Is the Workstation service started?

Try running the command below.  It will sometimes clear up odd sharing problems.  Note that the R must be capitalized.
nbtstat -R
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by:tlbrittain
ID: 20066375
Is the computer part of the same workgroup or domain? Compare to the machines you can access the share are on.
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by:twcadmin
ID: 20066540
-I can access all other shares on the network EXCEPT shares on that server
-I can ping my computer from the server and i can ping the server from my computer using both ip address and computer name
-workstation service is started
-i ran nbtstat-R and it didn't help
-all computer and servers are on the same domain and i even tried rejoining to the domain
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by:twcadmin
ID: 20066578
let me correct that, i can ping from my computer to the server but if i am on the server i cannot ping my computer but i can ping all other computers.
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by:tlbrittain
ID: 20066623
That is the reason you can not access the share, the computer is requesting information from the server and the server is unable to reach the computer to send the data back (in this case the share).  
Do a tracert from the server to the workstation and see where it is being stopped.  Check the Switch/Router that the server is on or if the server is behind the firewall.  Check the default gateway and ensure that it is correct.
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by:twcadmin
ID: 20066725
The server is connected to the same switch that my computer is connected to. There is no reason why the server shouldn't be able to ping my computer. it can ping everything else!!! we're all on the same physical and logical network. tracert of course doesnt return anything useful becuase it doesnt have to go anywhere.
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by:Shift-3
ID: 20066788
Disable the Windows Firewall and any other software firewalls on the workstation.
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by:twcadmin
ID: 20066798
i already disbled the firewalls
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by:tlbrittain
ID: 20067188
Depending on the switch, it may be a Layer 3 switch and you can establish ACLs on the switch - this may be a problem.  Also it may very well be that the port on the switch itself is not functioning correctly (either for the workstation or server).  Try swapping LAN cables and Ports on the switch.
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by:twcadmin
ID: 20085642
No solution found yet! I even used a new switch.
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twcadmin earned 0 total points
ID: 22002567
The solution is actually that even tho i shutdown ZoneAlarm firewall, it was still enforcing the firewall rules and i had no way to turn it off. I add an exception then exited the the firewall again and it worked. I don't understand why zonealarm still enforces SOME rules eventhough I shut it down.
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by:twcadmin
ID: 22047626
It was never suggested to uninstall firewall software. Firewalls should not have to be uninstalled, only disabled which in turn should all all traffic to run through unrestricted. Uninstalling zonealarm would have solved the issue but a better solution would be to add a rule in zonealarm to allow the traffic as I stated as my solution.
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