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Backup exec 11 communications error preventing backup

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cmdown asked
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Last Modified: 2013-12-01
backup exec 11D patched up with latest updates, running on win server 2003 SP2. 3 servers within same domain - remote agents on 2 of the servers. Have 2 logon accounts for backup exec - domain administrator and a backup administrator account. When I select resources off the server that has backup exec insttalled on and run test to check access I get "a communication error has occurred" message - yet it will test and connect to remote servers fine. If I change users for local server to backup user and then back to administrator it will test connect ok but does not keep connection - if I change selections or set to run scheduled then get communication error problem again - yet this is the server backup exec is actually installed on!
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Top Expert 2007

Commented:
DId this work previously ?

What has changed ?

Did you read the BE Docs on how to properly set up the accounts for doing backups ?

You may need to also check te access on the remote agents, user context.

Some MS patches apparently affect security.
Did you contact Veritas ?

I hope this helps !
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Author

Commented:
Thanks for posts - still no joy at the moment. Do not have support contract with veritas - have posted to forums there.
Local system account is set to run backup exec remote agent.Have run netstat - beremote is on port 10000 - can't see anything else on there.
Tried changing logon accounts and adding new accounts - all have same problem.
When you test selections the selections below the server name e.g. c drive e drive report as test ok - it is next to the server name itself you get "a communications error has occurred".
Have put remote agent in debug mode - nothing obvious in there - could post logs.
May have to try a complete reinstall?
Thanks mark

Author

Commented:
Have tried reinstalling agents - no luck.
BE hangs when tries to access remote agent

Commented:
Have you tried running the Backup Exec GUI under another profile (i.e. logged on as a different user).

You say you've changed and added logon accounts. Have you also tried chaning the service account to another one?

Author

Commented:
honmapog:
We were unable to resolve this problem. However you assistance has been much appreciated.  Recommend  question be closed but not deleted as honmapog's comments re BUExec may assist others.

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