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Problems with External DVD Burner not working.

Ryan
Ryan asked
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Last Modified: 2013-11-14
I'm having a problem with my LG GSA-E10L not working.  It is a USB device and it quit working after I installed a new USB webcam (Logitech QuickCam Ultra Vision).

When I plug in the DVD burner it says "USB Device Not Recognized" with some more print below that.  LG wants me to exchange it as it is not working with another computer either.  I set up an exchange with them, but I want to see if I can get it up and running in the mean time anyway.  I think it has something to do with the camera because that's when the DVD Burner quit working.

I asked them what would happen if the replacement drive wouldn't work either and they said at that point it would be a USB conflict.  I think that this may be the problem right now, but I don't know how to check for or resolve this.  The drive is supposed to be a plug and play device.

I want to try and get the drive I currently have back up and running ASAP.
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Ok, try plugging only one in at a time, see if it works with only the camera or the dvd external Several forums have identified that the drive you are using a prone to being faulty many times.
RyanHelp Desk
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Commented:
cpottercpotter:
That's what LG is telling me.

nathana21:
I tried plugging in the DVD Burner and not the camera and it still doesn't work.  I would like to know the forums that u r looking at please.
Does the other computer you tried have the camera and/or software installed?
RyanHelp Desk
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Commented:
cpottercpotter:
It does not have a camera on it.  It does have other software.  Antivirus, etc.
Ok but not the camera software, do you have a 3rd machine you could try the drive on?
http://www.compatdb.org/ubbthreads.php/ubb/showflat/Number/178487/Main/35409

specifically:


I found this forum after experiencing the same issue and I think I've found my problem. I have a Samsung CLP-510 Laser Printer and an external LG Super Multi Drive GSA E10L. At first the samething would happen my dvd writer would bring up the USB malfunction error, well I decided to try and unplug the printer and that appears to have caused the issue or so it appears. If it comes back again I'll let everyone know.

System Info:
Dell Dimension 4700
Intel Pentium 4 2.4 GHz Dual Processor
Windows XP Media Center Edition

Thanks,
Luis
RyanHelp Desk
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Commented:
Yes I do.
RyanHelp Desk
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Commented:
I could try the drive with the 3rd computer, but it is in another room and I don't want to disturb the person in there right now.  I might try it later on today.
You can try to reinstall your drivers by using a combination of DevCon (http://support.microsoft.com/kb/311272) and RenewUSB.bat (http://www.robvanderwoude.com/files/usb.zip)
RyanHelp Desk
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Commented:
The new drive seems to be working fine.
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