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Making outlook mail look like it is coming from another account

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Last Modified: 2013-12-18
Hi,

The company I work for is setting a new website up.  Within the hosting account they want to set up an email account for users to contact them.  The company uses Outlook but do not want to set this account to use it as it will mess up the settings for the company mail account.  What I think is that we can forward the email from the POP3 account to an existing Outlook account within the company.  I do not see this as a problem.  The question I have is that when we respond to the email from a user, how do we make it look like it has come from the email account for the site?  Within the company it is not possible to use web based email clients so this is not an option.  It needs to be done through Outlook.

Regards,

John
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Top Expert 2008

Commented:
Greetings john-formby !

Create another Outlook account with another reply to address
http://support.madasafish.com/article.asp?artid=100170&osid=15&prodid=2&catid=0&catname=&sgid=0&sgname=

Hope this helps, war1
tigermattSite Reliability Engineer
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Most Valuable Expert 2011

Commented:
If you're using POP3 then you can make it look like a mail comes from another user quite easily. You will need to create a second POP3 account though to send the mail out through, there's no other way of doing it.

If you forward mail from the website account to another account, then you can create a dummy POP3 account (http://help.block.net.au/Dummy-POP3.htm) just for send purposes, although configuring a proper POP3 account which downloads the mail as well as sends will mean mail received through it will automatically be sent out using the correct POP3 account.

Do you have an Exchange server though (you posted this Q in the Exchange TA)? If you do, then you can do it a much better way.

Author

Commented:
Hi,

Tigermatt, yes we use an exchange server for all company emails for one domain name.  The website will have a different domain name as it is a subsiduary company.  I was told that we could not set up a POP3 Outlook account as it would mess with the settings for the exchange server?  What is the better way that this can be done?

From what I gather we require the following:

1. a user sends an email to admin@smallcompany.com (a POP3 account)
2. the email is redirected to admin@bigcompany.com (exchange account)
3. this email account will be visible to a number of people with existing exchange email accounts e.g. bob.smith@bigcompany.com (apparently inside this account you can view other email accounts?)
4. bob replies from admin@bigcompany.com
5. the user sees the reply as coming from admin@smallcompany.com

Is this possible?

Regards,

John

Author

Commented:
Hi,

War1, does this solution rely on using the same domain name as we will be using two?  Please see the above comment.  I think I did not explain very well in the first post.

Regards,

John
Site Reliability Engineer
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Commented:
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Author

Commented:
Thanks for your help with this.  Those sites should allow me to do exactly what I need.

Regards,

John
tigermattSite Reliability Engineer
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Most Valuable Expert 2011

Commented:
Brilliant, good luck!

:-)

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