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Making outlook mail look like it is coming from another account

Hi,

The company I work for is setting a new website up.  Within the hosting account they want to set up an email account for users to contact them.  The company uses Outlook but do not want to set this account to use it as it will mess up the settings for the company mail account.  What I think is that we can forward the email from the POP3 account to an existing Outlook account within the company.  I do not see this as a problem.  The question I have is that when we respond to the email from a user, how do we make it look like it has come from the email account for the site?  Within the company it is not possible to use web based email clients so this is not an option.  It needs to be done through Outlook.

Regards,

John
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john-formby
Asked:
john-formby
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1 Solution
 
war1Commented:
Greetings john-formby !

Create another Outlook account with another reply to address
http://support.madasafish.com/article.asp?artid=100170&osid=15&prodid=2&catid=0&catname=&sgid=0&sgname=

Hope this helps, war1
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tigermattCommented:
If you're using POP3 then you can make it look like a mail comes from another user quite easily. You will need to create a second POP3 account though to send the mail out through, there's no other way of doing it.

If you forward mail from the website account to another account, then you can create a dummy POP3 account (http://help.block.net.au/Dummy-POP3.htm) just for send purposes, although configuring a proper POP3 account which downloads the mail as well as sends will mean mail received through it will automatically be sent out using the correct POP3 account.

Do you have an Exchange server though (you posted this Q in the Exchange TA)? If you do, then you can do it a much better way.
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john-formbyAuthor Commented:
Hi,

Tigermatt, yes we use an exchange server for all company emails for one domain name.  The website will have a different domain name as it is a subsiduary company.  I was told that we could not set up a POP3 Outlook account as it would mess with the settings for the exchange server?  What is the better way that this can be done?

From what I gather we require the following:

1. a user sends an email to admin@smallcompany.com (a POP3 account)
2. the email is redirected to admin@bigcompany.com (exchange account)
3. this email account will be visible to a number of people with existing exchange email accounts e.g. bob.smith@bigcompany.com (apparently inside this account you can view other email accounts?)
4. bob replies from admin@bigcompany.com
5. the user sees the reply as coming from admin@smallcompany.com

Is this possible?

Regards,

John
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john-formbyAuthor Commented:
Hi,

War1, does this solution rely on using the same domain name as we will be using two?  Please see the above comment.  I think I did not explain very well in the first post.

Regards,

John
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tigermattCommented:
OK, the admin@bigcompany.com mailbox is likely to be either an Exchange Public Folder or a mailbox where multiple user accounts (who have other mailboxes, i.e. john.doe@bigcompany.com, bob.smith@bigcompany.com) have been granted permissions to send from it. If this works fine then I would leave those settings as is.

Adding a custom POP3 account to Outlook (not as a POP3 connector in Exchange, as a second account in Outlook) will definitely not mess with Exchange at all. It acts completely separate to the Exchange account, although it will deliver mail to the Exchange account. However, as you say you will be forwarding mail sent to admin@smallcompany to admin@bigcompany, you would want to be looking at dummy POP3 accounts. As I mentioned above, this acts just for send purposes and doesn't actually receive any mail. Follow the video at http://help.block.net.au/Dummy-POP3.htm which should describe it for you.

Alternatively, you could add the @smallcompany.com address to the recipient policy of the Exchange server of bigcompany.com, and then set the MX record on smallcompany.com to point to the bigcompany.com server. (Same settings) Then, you would just create a user and mailbox on bigcompany.com's Exchange server with an email address of admin@smallcompany.com instead of bigcompany.com. On the Exchange Advanced > Mailbox Rights section, you can grant "Full Mailbox Rights" to whoever needs access to smallcompany.com's mailbox, and on the security tab, you can grant "Send As" permissions to users who need to send out as smallcompany.com. Then add the smallcompany.com as a second account in Outlook, and enter the smallcompany user account in the Outlook "From" field when replying. Have a read up on this at http://www.amset.info/exchange/twodomainsoneuser.asp.

Hope this helps
-tigermatt
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john-formbyAuthor Commented:
Thanks for your help with this.  Those sites should allow me to do exactly what I need.

Regards,

John
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tigermattCommented:
Brilliant, good luck!

:-)
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