Terminal Server does not recognize client printer.

Posted on 2007-10-12
Medium Priority
Last Modified: 2013-11-21
We have Terminal Server hosted by Windows 2003 R2.  When som eof our clients log in not all of theri pprinters are recognizedd/listed.  When i look into the Event Viewer i see the following message: Driver KONICA MINOLTA C352/C300 PS required for printer KONICA MINOLTA C352/C300 PS is unknown. Contact the administrator to install the driver before you log in again.
BUT i have infact installed the driver and we are still getting the same message.
Question by:esabet
LVL 97

Assisted Solution

by:Lee W, MVP
Lee W, MVP earned 450 total points
ID: 20067491
LVL 63

Accepted Solution

☠ MASQ ☠ earned 600 total points
ID: 20067829
Does anyone else have the same printer attached locally (and can use it successfully) or will it work in an administrator account from the same client?  It does sound as if the installation on the server is at fault or as leew has posted the port has a non-standard naming system.

Assisted Solution

e_vanheel earned 450 total points
ID: 20068154
If you want a client attached printer to work on Citrix, you need to ensure that there is a driver available for that printer on the Citrix box.  Copier-printers are classic examples of the need to pre-install the drivers on Citrix since they are not part of the OS driver base.

Author Comment

ID: 20068354
Problem 1:Ok, as for one client, the one i mentioned in my original post with the Konica printer, i found out the driver on the server side had to be a PS driver as oppose to a PCL driver.  The driver i had installed orignally was a PCL drver and not a PS driver.  So i installed the PS driver.  After she logged on we could see the printer but when she tried to print, though the terminal server did not give an error message, the Konica printer displayed a message (on the printer itself): "error, deleting print job".

Problem 2: Same client has a HP Laserjet 1000.  As for taht printer, again we can see the printer listed when she loggs on but when she tries to print to it the server (terminal server) gives and an error that it can not print.
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 20069157
Again do you have the USB driver on TS or the LPT one?

Featured Post

Free recovery tool for Microsoft Active Directory

Veeam Explorer for Microsoft Active Directory provides fast and reliable object-level recovery for Active Directory from a single-pass, agentless backup or storage snapshot — without the need to restore an entire virtual machine or use third-party tools.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question