Terminal Server does not recognize client printer.

Posted on 2007-10-12
Last Modified: 2013-11-21
We have Terminal Server hosted by Windows 2003 R2.  When som eof our clients log in not all of theri pprinters are recognizedd/listed.  When i look into the Event Viewer i see the following message: Driver KONICA MINOLTA C352/C300 PS required for printer KONICA MINOLTA C352/C300 PS is unknown. Contact the administrator to install the driver before you log in again.
BUT i have infact installed the driver and we are still getting the same message.
Question by:esabet
    LVL 95

    Assisted Solution

    by:Lee W, MVP
    LVL 62

    Accepted Solution

    Does anyone else have the same printer attached locally (and can use it successfully) or will it work in an administrator account from the same client?  It does sound as if the installation on the server is at fault or as leew has posted the port has a non-standard naming system.
    LVL 6

    Assisted Solution

    If you want a client attached printer to work on Citrix, you need to ensure that there is a driver available for that printer on the Citrix box.  Copier-printers are classic examples of the need to pre-install the drivers on Citrix since they are not part of the OS driver base.

    Author Comment

    Problem 1:Ok, as for one client, the one i mentioned in my original post with the Konica printer, i found out the driver on the server side had to be a PS driver as oppose to a PCL driver.  The driver i had installed orignally was a PCL drver and not a PS driver.  So i installed the PS driver.  After she logged on we could see the printer but when she tried to print, though the terminal server did not give an error message, the Konica printer displayed a message (on the printer itself): "error, deleting print job".

    Problem 2: Same client has a HP Laserjet 1000.  As for taht printer, again we can see the printer listed when she loggs on but when she tries to print to it the server (terminal server) gives and an error that it can not print.
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    Again do you have the USB driver on TS or the LPT one?

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Scenerio: You have a server running Server 2003 and have applied a retail pack of Terminal Server Licenses.  You want to change servers or your server has crashed and you need to reapply the Terminal Server Licenses. When you enter the 16-digit lic…
    Some time ago I faced the need to use a uniform folder structure that spanned across numerous sites of an enterprise to be used as a common repository for the Software packages of the Configuration Manager 2007 infrastructure. Because the procedu…
    This video is in connection to the article "The case of a missing mobile phone (". It will help one to understand clearly the steps to track a lost android phone.
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now