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Exchange 2003 Server Enterprise Edition - Major Issue

I hope someone can help and soon.  My Exchange 2003 Server - Enterprise Edition on Windows 2003 Server - Standard Edition is down, well sort of.

My SMTP Virtual Server will not start.  When I try to start it within the Exchange System Manager it gives me the following error " The service has returned a service-specific error code.  Check the Windows Event Viewer for details."

I check the Event Viewer and see Event ID: 429 , Source: smptsvc  Description: Virtual Server 1: The specified mail queue directory is not valid.  Cannot start the SMPT Service.

I have researched and found that I may need to delete the queue file and recreate it, but I am unsure how to do this.  Can anyone help?

Thanks in advance.

Bob
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dgriffit55
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dgriffit55
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3 Solutions
 
Joseph TshiteyaCommented:
The \queue folder may have gotten corrupted so if you have a file named queue of 0 bytes in size, you will need to delete it and then create the \queue directory in the same location.  You can do this through Windows Explorer or the command prompt, whichever you're more comfortable with.
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dgriffit55Author Commented:
JMT,
Thanks for the quick response.  I really do appreciate your time and effort to help me with this issue.

I guess my concern or confusion is how do I recreate this directory?  Is it just creating a new folder?  Is it really just that simple?  Reason I ask is the " vsi 1 " folder has a " BadMail " & " PickUp " folders along with the Queue file.

Just want to make sure I get this right the first time, if possible.

Thanks again.

Bob
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e_vanheelCommented:
Try this too if necessary: http://support.microsoft.com/kb/933781 
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Joseph TshiteyaCommented:
Yes, you simply create an empty \Queue folder in the location where the 0KB Queue file is located after you delete this file and this will allow to start SMTP services.  I had this happen on one of our MTA's before and this cured it instantly.
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dgriffit55Author Commented:
You are all great.  I owe you big.  Man, you all bailed me out of this mess and unbelievably quick.  Thank you again to all.

Take Care.

Bob
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