Outlook 2007 - Cannot Open The Item For This Reminder. Cannot Locate Recurrence Information For This Appointment
Posted on 2007-10-12
I have a user running Outlook 2007 and she had 3 Calendar events that were deleted (their time has past) but the Reminders for each of these events are still in the system somewhere! And since the original event item has been deleted she gets
"CANNOT OPEN THE ITEM FOR THIS REMINDER. CANNOT LOCATE RECURRENCE INFORMATION FOR THIS APPOINTMENT."
anytime she clicks on the Reminder (either when it pops up or if she goes View menu > Reminders Window. She can't click on Dismiss, Snooze or Open Item (i.e., all of these generate the error message above).
We've tried running /cleanreminders for Outlook and that too generates the above error message. Please help as now she is also getting errors when she tries to sync her Outlook Calendar with her BlackBerry and we suspect it may be due to these 'deleted' events still floating around (somewhere) in her Outlook... of course, we can't prove this - we'd like to fix the above problem and then we'll troubleshoot the BlackBerry sync if that continues to be a problem.
And for the record, she is running XP Pro and Office 2007 with all the latest service packs and fixes from Microsoft.