mmcquain
asked on
Outlook 2007 - Cannot Open The Item For This Reminder. Cannot Locate Recurrence Information For This Appointment
I have a user running Outlook 2007 and she had 3 Calendar events that were deleted (their time has past) but the Reminders for each of these events are still in the system somewhere! And since the original event item has been deleted she gets
"CANNOT OPEN THE ITEM FOR THIS REMINDER. CANNOT LOCATE RECURRENCE INFORMATION FOR THIS APPOINTMENT."
anytime she clicks on the Reminder (either when it pops up or if she goes View menu > Reminders Window. She can't click on Dismiss, Snooze or Open Item (i.e., all of these generate the error message above).
We've tried running /cleanreminders for Outlook and that too generates the above error message. Please help as now she is also getting errors when she tries to sync her Outlook Calendar with her BlackBerry and we suspect it may be due to these 'deleted' events still floating around (somewhere) in her Outlook... of course, we can't prove this - we'd like to fix the above problem and then we'll troubleshoot the BlackBerry sync if that continues to be a problem.
And for the record, she is running XP Pro and Office 2007 with all the latest service packs and fixes from Microsoft.
"CANNOT OPEN THE ITEM FOR THIS REMINDER. CANNOT LOCATE RECURRENCE INFORMATION FOR THIS APPOINTMENT."
anytime she clicks on the Reminder (either when it pops up or if she goes View menu > Reminders Window. She can't click on Dismiss, Snooze or Open Item (i.e., all of these generate the error message above).
We've tried running /cleanreminders for Outlook and that too generates the above error message. Please help as now she is also getting errors when she tries to sync her Outlook Calendar with her BlackBerry and we suspect it may be due to these 'deleted' events still floating around (somewhere) in her Outlook... of course, we can't prove this - we'd like to fix the above problem and then we'll troubleshoot the BlackBerry sync if that continues to be a problem.
And for the record, she is running XP Pro and Office 2007 with all the latest service packs and fixes from Microsoft.
I am also having the same issue. Any updates?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks for the tip.
fitzpab: I tried that before and it works for that session. The next time the computer is turned off/on, it locks up again.
The clean reminder switch stopped the symptom temporarily but there was still the actual problem of the corrupt data.
The clean reminder switch stopped the symptom temporarily but there was still the actual problem of the corrupt data.
It was the other part of the solution which fixed it for me. You need to change the calendar view to a list type view and then find the appointment. Delete it and you will be fine...
What I have found is that one or more of the recurring meetings in the Calendar has become corrupted and the only way I found thus far to fix it is by manually searching for them and to delete them. I have found this in our environment with Outlook XP, 2003 and 2007 on Microsoft Exchange Server 2003
You will need to go to the Calendar.
Select View -> Current View - All Appointments
This should show a list of meetings in the Calendar. We also need to disable any filters to ensure that all of
the meetings are showing in this list.
Select View -> Current View -> Customize Current View.
The meetings should be grouped according to Recurrence. the Recurrent (none) items can be ignored as they do not cause the issue.
No you will need to open every recurrence meeting to see if it opens successfully. The ones causing the problem will give an error message. The faulty meeting should be moved out of the Calendar, either by deleting it or by moving it to a Personal Folder file.
When completed the preferred view can be selected again for example
View - > Current View-> Day/Week/Month
This resolves the issue when all of the faulty meetings have been removed. i have not found any other workarounds yet but this solves the problem 100'% as long as all the faulty meetings have been found.
I am not exactly sure what caused this but it could be due to standard synchronization errors or other mobile devices for example cellphones that synchronize with Outlook.
Let me know should you require any further information on this
You will need to go to the Calendar.
Select View -> Current View - All Appointments
This should show a list of meetings in the Calendar. We also need to disable any filters to ensure that all of
the meetings are showing in this list.
Select View -> Current View -> Customize Current View.
The meetings should be grouped according to Recurrence. the Recurrent (none) items can be ignored as they do not cause the issue.
No you will need to open every recurrence meeting to see if it opens successfully. The ones causing the problem will give an error message. The faulty meeting should be moved out of the Calendar, either by deleting it or by moving it to a Personal Folder file.
When completed the preferred view can be selected again for example
View - > Current View-> Day/Week/Month
This resolves the issue when all of the faulty meetings have been removed. i have not found any other workarounds yet but this solves the problem 100'% as long as all the faulty meetings have been found.
I am not exactly sure what caused this but it could be due to standard synchronization errors or other mobile devices for example cellphones that synchronize with Outlook.
Let me know should you require any further information on this