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Spooler Service crashing constantly, WinXP

I have a user whos spooler service is crashing anytime you try to do anything in the printer and faxes folder.  This includes trying to go to File >Server properties, trying to remove a printer, trying to right click a printer to go into the properties or trying to install a printer.  If I just restart the service and dont touch anything then it will crash on its own within 2 minutes.  

System is XP sp2 with all updates

So far I have tryed:

-Windows Updates
-Checked the dependencies (RPC and that is not crashing)
-Checked the Event Viewer (ID 7031 and 7034 under system, and App faults under application log.

There seems to be numerous questions like this on here and I have went to the following site
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm 
but i cannot uninstall the printer drivers due to the spooler service crashing everytime I right click a printer or go into the server properties.


 
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ctrav505
Asked:
ctrav505
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1 Solution
 
hladamjrCommented:
Have you tried rebooting the server then going in immediately to unistall the driver?
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jimstarCommented:
What about booting into safe mode and trying to remove the driver? Or, booting into safe mode, immediately shutting down the spooler service, and then uninstalling the driver?
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ctrav505Author Commented:
I will give the safe mode a try

Just an FYI, I tryed a system restore and rolled the system back 2 days, still the same results.
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johnb6767Commented:
Also, download the following and try and use cleanspl.exe to make sure the spooler is indeed clean....

Windows Server 2003 Resource Kit Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en

Not sure how you are trying to remove the drivers, but if it is via Server Properties>Drivers, disregard the next sentences....

Totally remove ALL driver, once you deleted ALL the printers. Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers.....

Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....

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ctrav505Author Commented:
The problem is when I try to uninstall the printers the spooler service crashes, and I cannot remove the printers without the the spooler service running on the xp machine
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jimstarCommented:
Here's an article from Microsoft on how to remove printer drivers in the event that spooler crashes. Has some steps to follow for yanking the print drivers.

Error Message: Spoolsv.exe Has Generated Errors and Will Be Closed by Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;312052
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johnb6767Commented:
I understand, but did safe mode allow any better results?
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johnb6767Commented:
LOL...Guess so.
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