Format and Restore Toshiba Satellite laptop with XP

Posted on 2007-10-12
Last Modified: 2012-06-22
I have a Toshiba Satellite laptop computer to which was added a lot of network garbage from my former employer.  I now am attempting to remove same and am having no luck.  I have attempted to restore the system to its original OS (Microsoft XP) from the factory supplied restore disk and rather than erasing the hard drive and reloading it just goes through the normal XP start up and asks for the user password.
How can I safely format the hard drive to reload with the Toshiba system restore disk?  I have a DOS boot disk.  Should I format from there, and what is the proper command to use at the DOS prompt?

Question by:Edgeotime
    LVL 3

    Expert Comment

    by:Joseph Tshiteya
    Can you boot from the CD-ROM drive?  It seems like this may not be set in your BIOS.

    Author Comment

    I had to acquire an external CD/ROM drive because of the stuff they put on my system.  I used SAFE MODE to set the boot order for the external to #1.  The internal CD/ROM indicates that it is functioning normally, however, I get an I/O error anytime I attempt to use it.
    LVL 39

    Assisted Solution

    Use dban to wipe the drive completely:
    Then setup to boot from CD, try again.
    LVL 12

    Expert Comment

    what is the connection of the external CD ROM?  usb? if so enable the USB boot in the bios
    LVL 12

    Expert Comment

    another thought-can you get your hands on a regular xp disc?  maybe the cd is bad.  also, hit 12 to get a boot menu and select the cd rom
    LVL 63

    Accepted Solution

    Before anything else, make sure that you have enverything backed up.

    Any image of the drive via Ghost, Acronis or one of the free imaging packages is best.

    Then  feel free to wipe the drive using the erase track 0 or similar utilities shown below, which allow a full or partial wipe.

    All you need to do is wipe track 0.

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    I hope this helps !

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