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Format and Restore Toshiba Satellite laptop with XP

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Last Modified: 2012-06-22
I have a Toshiba Satellite laptop computer to which was added a lot of network garbage from my former employer.  I now am attempting to remove same and am having no luck.  I have attempted to restore the system to its original OS (Microsoft XP) from the factory supplied restore disk and rather than erasing the hard drive and reloading it just goes through the normal XP start up and asks for the user password.
How can I safely format the hard drive to reload with the Toshiba system restore disk?  I have a DOS boot disk.  Should I format from there, and what is the proper command to use at the DOS prompt?

HELP!
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Can you boot from the CD-ROM drive?  It seems like this may not be set in your BIOS.

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Commented:
I had to acquire an external CD/ROM drive because of the stuff they put on my system.  I used SAFE MODE to set the boot order for the external to #1.  The internal CD/ROM indicates that it is functioning normally, however, I get an I/O error anytime I attempt to use it.
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David Scott, MCSENetwork Administrator

Commented:
what is the connection of the external CD ROM?  usb? if so enable the USB boot in the bios
David Scott, MCSENetwork Administrator

Commented:
another thought-can you get your hands on a regular xp disc?  maybe the cd is bad.  also, hit 12 to get a boot menu and select the cd rom
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