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Cannot fax to sbs2003 shared fax from xp service pack 2 clients.

I have a sbs2003 server with service pack 2 installed.  Fax is installed and working on server.  I can send and receive from the server.  Xp client has fax client installed.  I can see the fax when i browse to server. i can connect to fax.

When i attempt to fax to the fax printer it starts to load the fax wizzard then spits out fax server infomation cannot be retrieved.  The fax wizzard will now close.

Just for TecSoEasy this client was connected to the sbs server using the appropriate  //servername/connectcomputer.

I am obviously overlooking something.  I read that there were some issues with having a sbs2003 server at sp1 and trying to connect from a xp sp2 client.
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mdhwoods
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mdhwoods
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Do you have a modem installed on the server?  Is it plugged into a phone line?

Otherwise please review the SBS Fax Guide to make sure you've configured it properly... http://sbsurl.com/fax

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Also... are you logged onto the workstation using a DOMAIN login?

Jeff
TechSoEasy
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mdhwoodsAuthor Commented:
Tech,

modem works fine on the server. can send and receive faxes directly from it.  I made the assumption that it comes ready to go out of the box with sbs2003 r2 when you installed the fax support.  I will look over that documentation.

I am logged into the workstation with my domain login account which is also an administrator account.
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mdhwoodsAuthor Commented:
I did notice that on my computer when i set the server to assign the fax client and then log into my client i am not prompted to install that shared fax component. i assumed this was because it was already installed when the client computer was set up.  Is there a way to view that the shared client was installed correctly on the client?  Or remove it from the client and then reinstall it?  Or is there a way to install the shared client without using the assign applictions to a computer portion of the sbs server
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The "shared client" is really just two things...

1.  It's a FAX Printer that shows in Printers & Faxes as "Fax on SBSSERVERNAME"
2.  A MAPI FAX Service account in Outlook 2003.

If you don't see those, then it didn't get installed when you ran ConnectComputer.  You can easily fix that by re-assigning the Fax Client to the workstation in the Server Management Console > Client Computers > Assign applications.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
All of that is covered in that document, by the way.
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mdhwoodsAuthor Commented:
Well i looked over that doccument previously to your post but once again assumed that the fax client would be configured out of the box during the setup.  And of course once again i was proven wrong.  All i had to do was run the fax configuration wizzard.

thanks for the direction.
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midi002Commented:
Actually, the answer I found is that the server is making a virtual fax machine for that XP client workstation.

Lets say the server is named SERVER and the client PC is named CLIENT.

Log into the CLIENT and open the fax machine dialog. Keep this dialog open
Log into the SERVER and look @ the printer and faxes. There will be an antry that says "Fax on (client)". (refresh this view if needed) Delete this on the server.
Log into the CLIENT and delete all faxs. Now access the server by going to "\\SERVER" in Internet Explorer (Or whatever).  Connect (by right clicking and selecting connect on the popup context menu) to the desired Fax. Everything should be working.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
That still won't configure the MAPI client in Outlook.  The proper way to do this on an SBS-based network is to have SBS handle the configuration.

Jeff
TechSoEasy
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