Microsoft Office Outlook Connector for IBM Lotus Domino - Restore NST file

Posted on 2007-10-12
Last Modified: 2013-12-18
I have been using Microsoft Office Outlook Connector for IBM Lotus Domino.  I have saved e-mail information saved in an NST file created by this Lotus add-in.

One day I went to  set-up my Lotus notes profile in Outlook again, and I relink the Domino connector to deliver to my old NST file.  This process worked before.  However this time was prompted with the error  "The local message file can't be accessed.  The file is already in use by another user."  I have tried everything under the sun to try to restore the file ie. rename the nst file and reset the profile etc.  

Can you provide help so that I can restore this file as it has very important addresses and email locked up in the file.  Thank you,
Question by:psdecrane
    LVL 3

    Accepted Solution

    Is your Outlook fully updated? If it is, it might be an idea to uninstall this update:

    Then reinstall it afterwards, this has been documented to cause problems with the connector.

    Also, what version of Outlook are you running? Can you try and recover the file on another computer with Outlook and the connector?

    If you're connected to the server, can't you just have it create a new .NST file for you. It will probably then download everything back into that new file, as it should all be stored on the server anyway.
    LVL 63

    Expert Comment

    In addition, I would try to create a New Windows user profile adn try again.

    Lastly, check the startup  process via MSconfig, and disable anything not required.

    Also check the tasks running in task manager -  one of them may be outlook related and causing issues.

    I hope this helps !
    LVL 31

    Expert Comment

    Not necessary.  The NST file just represents the underlying Notes data to Outlook.  If you delete it, the information still exists in Notes, and Outlook should just pull it in again.
    LVL 31

    Assisted Solution

    FYI, this usually happens if your Notes ID file changed (rename, recertified).  The message is misleading, it is really saying, "I can't access the file," but not explaining why, and in this case, it is because the file is tied to the old ID, and can't be opened by the new ID.
    LVL 1

    Expert Comment

    Forced accept.

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