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QuickBooks printing problem - not printing invoices

I recently installed QuickBooks Pro2007 on a new laptop. At first, I was able to print invoices without any problem using a 24-pin to USB adaptor on an older Canon printer. Then in the last couple of weeks, I kept getting messages that the printer was off-line when there was nothing wrong with the connections. I assumed it might be a problem with the adaptor (I had heard they were not always reliable) so I bought a new HP Deskjet printer. Now I can print reports (so it's not a printer problem) but, when I go to print invoices, nothing happens. I have posed this question in the QuickBooksCommunity forum, but have not seen any satisfactory solutions so I thought I would post it on EE, where the real experts are. Can anyone help with this one?
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awking00
Asked:
awking00
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2 Solutions
 
Robert St. GermainCommented:
awking00,

This may sound like a silly "did you check", but here it goes anyway...
While in Invoices - click on the print icon and check to make sure you selected the "new HP printer" - also verify that the template you are using is valid, by check through "Print Preview".  If you don't see anything there, there is obviously nothing to send to the printer... fix the invoice template.

Let us know how you are doing!  

Robstg
Quickbooks Certified Pro Advisor


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Robert St. GermainCommented:
awking00,

How are you doing?

Robstg
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awking00Author Commented:
The system I use that is having the problem is at my vacation home and not the one I receive my EE messages on, so I haven't had the opportunity to test your comments yet. I will be doing so this weekend and will surely let you know. Thanks.
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Robert St. GermainCommented:
Not a problem, just wanted to follow-up... Have a great weekend!

Robstg
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awking00Author Commented:
Nothing happens when I click on either the print icon or the template print preview. I also clicked on the customize, manage templates and nothing shows in the print preview there, either. I also tried to download an invoice template, but when I opened it, no print preview showed there as well.
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oakisleCommented:
I have the same problem.  I'm using Quickbooks Pro 2007 with XP.  I can print everything else in QB's except invoices.  I contacted Intuit and after trying to do a re-install along with copying and pasting the Data1 file in the pcconig file, it is still not working.  I tried deleting and replacing the qbpprint.dll also.  Nothing is working.  Any other ideas?
I had not installed anything prior to this happening.  I used QB's the day before and it was fine.  The next morning I tried printing an invoice and it wouldn't do anything.  Can't even get to the print preview screen.  But if I click on reports, I can easily print them.
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awking00Author Commented:
oakisle, thanks for the statement. Misery loves company, but I wish someone out there could help. I have been on other forums and it seems that there are a lot of cases where invoices won't print (or preview), especially with Windows Vista OS. I would be glad to increase the point value for a good solution.
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SequimPCCommented:
http://quickbooksgroup.com/webx/forums/Printing/995/1

The printer settings are stored in a file called QBPRINT.QBP. This issue most often occurs if that file has become damaged or corrupted. How to fix the problem:  Delete the QBPRINT.QBP file and allow QuickBooks to generate a new one.

Detailed instructions:
# Open My Computer or Windows Explorer and navigate to the correct directory below for your version or QuickBooks.

#  For QuickBooks 2007: Windows XP:C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 2007

#  For QuickBooks 2007: Windows Vista: C:\ProgramData\Intuit\QuickBooks 2007

# For QuickBooks 2006 and earlier: C:\Program Files\Intuit\[QuickBooks Version]


   1.     Locate the QBPRINT.QBP file and delete it.

   2.     Open QuickBooks.

   3.     Click the File menu and select Printer Setup.

   4.     Click any one of the transactions in the Form Name drop-down and click OK. This will re-create the QBPRINT.QBP file. (This does not have to be done for each transaction.)

   5.     Open and print the transaction that was having problems.

If you have a network printer:

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/120281 

Unable to print to a network printer or select a printer in Printer Setup
Overview

This article explains what you need to do to print to a network printer and to select a printer in Printer Setup.

Experiencing difficulty printing to a network printer or selecting a printer from the Printer Setup can happen for either of the following reasons:

    * The word "on" is in the network path of the shared printer (for example, \\Acme\Hp on Acme) and is not capitalized. QuickBooks sees "on" as a separator for the end of the network path.
    * The printer name is more than 64 characters long.

Detailed Instructions

Please select the option below that best fits your situation:

    * If you see "on" in the printer name, please change the printer in the WIN.ini (located in the C:\Windows folder) file to display the printer name correctly in the Printer Setup window.


      Note: The "on" in the printer name only applies to Operating Systems before Windows XP (i.e. Windows 2000) and will show in the Win.ini as:

      [printers]
      (printer name) on Lpt1
    * To shorten the printer name to less than 64 characters, please follow these steps:
         1. Click the Microsoft Windows Start button, choose Settings, and then choose Printers.
         2. Right-click the printer you want to re-name, and select Rename. (Instructions for your version of Windows may vary. Please refer to Windows Help for assistance or additional information.)
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awking00Author Commented:
SequimPC,
Thanks for your response. The system I'm having the problems with is as my second home and I'm not sure when I will next have a chance to test this, but will get back to you as soon as I can. Thanks.
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SequimPCCommented:
You are welcome.
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SequimPCCommented:
Any update on your printer yet?
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awking00Author Commented:
SequimPC,
I finally got to my second home to try out your suggestion. Unfortunately, with rather unsatisfactory results.
>>#  For QuickBooks 2007: Windows Vista: C:\ProgramData\Intuit\QuickBooks 2007<<
Although I have Windows Vista OS, I am only showing C:\ProgramFiles\Intuit\QuickBooks 2007

>>1.     Locate the QBPRINT.QBP file and delete it.<<
The file QBPRINT.QBP is nowhere to be found (I did a search of the entire hard drive).

Subsequently, selecting File, PrinterSetup, and a Form_name from the menu after starting QuickBooks did not create the QBPRINT.QBP file, either.

Any other ideas?
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piece10Commented:
When I did the initial search for a qbprint.qbp file in Vista, I didn't fiind it.  You have to do an advanced search and search in hidden files.  I found it and deleted it and now I can print from my Quickbooks.  I had the same problem as you.  One day I could print QB from Vista, the next I couldn't.  Hope this helps.
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awking00Author Commented:
Finally, I got it to work! Since both of the accepted responses were required, I decided to increase the points and split them. Thank you, SequimPC and piece 10.
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networklogic1705Commented:
issue i had: couldn't print from Quick books, but could print from other applications.
trouble-shoot with the ideas above, but didn't work.
I went into properties of the printer i was trying to print to under the Advanced tab changed the processor and it worked.
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dacharronCommented:
I love you!!!
This solution worked for me on XP with QB 2007. Thank you infinitely!
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ExpetecChicagoCommented:
I tried all the Fixes above that were Recommended and Solved everyone else's issues...but it would not work.  I had a Shared USB OkiData ML490 sitting on XP Pro PC and Shared out to a Vista (32-Bit) PC.  It would not print Invoices from Quickbooks 10 (Manufacturing and Warehouse version), but would print Test page from Printers Options.  I read NetworkLogic1705 resolution but it was vague...?  I tried it and did Not know what he changed inside Processor, as there were other Printer Options in there.  I kept mine at Winprint (something like that in the left side) and then in the Right Hand window selected the other RAW Option (1st was default, so I selected 3rd RAW option....forgot the full name).  Now it is printing Invoices from QBs again.
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dacharronCommented:
well it for sure wasn't that - I had my laptop out and I use Wireless Mon to evaluate all signals in area - Ch 1 had only this Linksys - Ch 6 had a bunch and Ch 11 had a couple... And it worked on Ch 11...
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dacharronCommented:
sorry - wrong post...
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